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My operating system is Widows Vista Home edition, 32 bit. I meet the Photoshop system requirements for RAM etc.
I purchased the Photoshop Elements upgrade version of Photoshop CS4, as I have a brand new copy of Photoshop Elements 6.0.
I attempted to install CS4 outright, but when I entered the serial number for Photoshop Elements 6.0, I got the following message:
"The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade."
I called Adobe tech support regarding this issue, and they couldn’t explain the problem to me, let alone a solution. The second time I called, I was simply instructed to install it as the trial version and call back again tomorrow!
I have since installed the trial version, and the exact same message appears when I attempt to insert my serial number. So as of now, I only have 29 days of CS4 left.
Any help is more than appreciated, thanks in advance,
Aelia
I purchased the Photoshop Elements upgrade version of Photoshop CS4, as I have a brand new copy of Photoshop Elements 6.0.
I attempted to install CS4 outright, but when I entered the serial number for Photoshop Elements 6.0, I got the following message:
"The serial number you have entered does not match the product you have selected. Please try reentering the serial number, or selecting a different product from which to upgrade."
I called Adobe tech support regarding this issue, and they couldn’t explain the problem to me, let alone a solution. The second time I called, I was simply instructed to install it as the trial version and call back again tomorrow!
I have since installed the trial version, and the exact same message appears when I attempt to insert my serial number. So as of now, I only have 29 days of CS4 left.
Any help is more than appreciated, thanks in advance,
Aelia
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