Frequent crashing

PP
Posted By
Paul Pedersen
Jan 5, 2009
Views
474
Replies
10
Status
Closed
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?

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LL
Leo Lichtman
Jan 6, 2009
"Paul Pedersen" wrote: (clip) I keep losing work. (clip) Anyone have a suggestion?
^^^^^^^^^^^^^^^^^^^^^
Save your work just before you get the message. Seriously, though, you should save your work when you have enough invested in it to make you swear when it happens.
PP
Paul Pedersen
Jan 6, 2009
"Leo Lichtman" wrote in message
"Paul Pedersen" wrote: (clip) I keep losing work. (clip) Anyone have a suggestion?
^^^^^^^^^^^^^^^^^^^^^
Save your work just before you get the message. Seriously, though, you should save your work when you have enough invested in it to make you swear when it happens.

That’s not exactly the kind of suggestion I was looking for.

Besides, it crashes too frequently for that method to do much good. Today for instance, I had just a five-minute job to do and it crashed four times, each within 2-3 minutes of starting up. OK, so I save every one minute – I still have to keep restarting the program every few minutes. That is simply not acceptable.

I do have a lot of stuff installed. Conflict? Maybe, but why should there be? Out of all the programs I have installed put together, I get maybe one crash every 3-4 months. From Photoshop Elements, it’s every few minutes, all the time, every time I run it.

WinXP Pro SP3, 2GB RAM
LL
Leo Lichtman
Jan 6, 2009
"Paul Pedersen" wrote: That’s not exactly the kind of suggestion I was looking for.
^^^^^^^^^^^^^^^^^^
I know, but, it might help until someone comes up with the real answer.
M
mike
Jan 6, 2009
Paul Pedersen wrote:
"Leo Lichtman" wrote in message
"Paul Pedersen" wrote: (clip) I keep losing work. (clip) Anyone have a suggestion?
^^^^^^^^^^^^^^^^^^^^^

Have you done a clean boot, then re-installed elements?
R
Rick
Jan 6, 2009
"Paul Pedersen" wrote in message
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?
Contact the Adobe help facilities. They should be able to resolve the issue.

Geoff.
ID
Ian D
Jan 6, 2009
"Paul Pedersen" wrote in message
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?

It could be a memory problem. Photo editors use a lot more memory than other apps because you are manipulating large bitmaps, and usually have the original image and ongoing edited copies in memory simultaneously to facilitate Undo. As a result PE could access memory addresses infrequently used by other apps.

Memtest86+ is a good memory tester. The latest version, 2.11 is available here: http://www.memtest.org/

If there’s not a hardware RAM problem, there could still be a memory conflict with another application running in the
background.
PP
Paul Pedersen
Jan 6, 2009
"Ian D" wrote in message
"Paul Pedersen" wrote in message
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?

It could be a memory problem. Photo editors use a lot more memory than other apps because you are manipulating large bitmaps, and usually have the original image and ongoing edited copies in memory simultaneously to facilitate Undo. As a result PE could access memory addresses infrequently used by other apps.

Memtest86+ is a good memory tester. The latest version, 2.11 is available here: http://www.memtest.org/

Thank you. Good point about the large memory use (even though it was a small photo).

I have tried memory checking before and found no problems. But that was a long time ago. I’ll try it again.
PP
Paul Pedersen
Jan 6, 2009
"Mike O’Sullivan" wrote in message
Paul Pedersen wrote:
"Leo Lichtman" wrote in message
"Paul Pedersen" wrote: (clip) I keep losing work. (clip) Anyone have a suggestion?
^^^^^^^^^^^^^^^^^^^^^

Have you done a clean boot, then re-installed elements?

An obvious suggestion, but a good one. I did do that some time ago, but I’ll try it again.
PP
Paul Pedersen
Jan 6, 2009
"Geoff. Hayward" wrote in message
"Paul Pedersen" wrote in message
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?
Contact the Adobe help facilities. They should be able to resolve the issue.

Geoff.

Thanks.
G
Graham
Jul 27, 2009
I had the same problem.
After opening the editor go the task manager
On the applications tab right click on the editor and select "go to process"
The right click on the process and select "select affinity" uncheck everything except cpu0

On Tue, 6 Jan 2009 09:49:15 -0800, "Paul Pedersen" wrote:

"Geoff. Hayward" wrote in message
"Paul Pedersen" wrote in message
I keep getting this message:

=================
Adobe Photoshop Elements 6.0 (Editor) has encountered
a problem and needs to close. We are sorry for the
inconvenience.
=================

It happens frequently, and I keep losing work.

I never have this problem with any other program. Anyone have a suggestion?
Contact the Adobe help facilities. They should be able to resolve the issue.

Geoff.

Thanks.

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