Photoshop CS3 crashes on open file

EE
Posted By
Edgar_Ebel
Jul 17, 2007
Views
8474
Replies
126
Status
Closed
Hi All

My Photoshop crashes if I open two *.psd files at the same time. If I open only one file everything works. If I try afterwards to create a new file it crashes again. It seems it can’t handle more than ONE file.

Error note:
AppName: photoshop.exe
AppVer: 10.0.0.0
ModName: ntdll.dll
ModVer: 5.1.2600.2180
Offset: 00018fea

I did an windowsupdate and adobe cs3 update and reinstalled the hole CS3 but the problem is still there.

Can somebody help

Thanks

Edgar

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EE
Edgar_Ebel
Jul 17, 2007
here is the crash log:

<?xml version="1.0" encoding="UTF-16"?> <DATABASE>
<EXE NAME="Photoshop.exe" FILTER="GRABMI_FILTER_PRIVACY"> <MATCHING_FILE NAME="ACE.dll" SIZE="846336" CHECKSUM="0x9EF0F2CD" BIN_FILE_VERSION="2.11.35.1" BIN_PRODUCT_VERSION="2.11.0.1" PRODUCT_VERSION="2.11" FILE_DESCRIPTION="Adobe Color Engine" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="ACE" FILE_VERSION="2.11.35" ORIGINAL_FILENAME="ACE.dll" INTERNAL_NAME="ACE" LEGAL_COPYRIGHT="© 1999-2007 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD3C6E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.11.35.1" UPTO_BIN_PRODUCT_VERSION="2.11.0.1" LINK_DATE="03/13/2007 01:15:16" UPTO_LINK_DATE="03/13/2007 01:15:16" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="AdobeLinguistic.dll" SIZE="3072000" CHECKSUM="0x98C221A4" BIN_FILE_VERSION="3.1.128.1" BIN_PRODUCT_VERSION="3.1.128.1" PRODUCT_VERSION="3.1RC" FILE_DESCRIPTION="Linguistic Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Linguisitc Library" FILE_VERSION="3.1RC" ORIGINAL_FILENAME="AdobeLinguistic.dll" INTERNAL_NAME="Lilo" LEGAL_COPYRIGHT="Copyright 1999-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2F69B5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.1.128.1" UPTO_BIN_PRODUCT_VERSION="3.1.128.1" LINK_DATE="01/16/2007 02:04:11" UPTO_LINK_DATE="01/16/2007 02:04:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM.dll" SIZE="2662400" CHECKSUM="0x47B875C0" BIN_FILE_VERSION="2.1.2.1082" BIN_PRODUCT_VERSION="2.1.2.1082" PRODUCT_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="AdobeLM" COMPANY_NAME="Adobe Systems, Inc." PRODUCT_NAME="AdobeLM" FILE_VERSION="2.1.2.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" ORIGINAL_FILENAME="AdobeLM.dll" INTERNAL_NAME="AdobeLM" LEGAL_COPYRIGHT="Copyright © 2002-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x7" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28E3A8" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.2.1082" UPTO_BIN_PRODUCT_VERSION="2.1.2.1082" LINK_DATE="03/01/2007 03:17:50" UPTO_LINK_DATE="03/01/2007 03:17:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeLM_libFNP.dll" SIZE="2531328" CHECKSUM="0x5F831E68" BIN_FILE_VERSION="11.3.5.1" BIN_PRODUCT_VERSION="11.3.5.1" FILE_DESCRIPTION="FLEXnet Secure Activation Module" COMPANY_NAME="Macrovision Europe Ltd." PRODUCT_NAME="FLEXnet Publisher (32 bit)" FILE_VERSION="11.03.005" INTERNAL_NAME="libFNP.dll" LEGAL_COPYRIGHT="Copyright (c) 2006, Macrovision Europe Ltd. and/or Macrovision Corporation" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.3.5.1" UPTO_BIN_PRODUCT_VERSION="11.3.5.1" LINK_DATE="06/27/2006 09:36:25" UPTO_LINK_DATE="06/27/2006 09:36:25" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeOwl.dll" SIZE="882176" CHECKSUM="0x1FF01927" BIN_FILE_VERSION="1.0.92.0" BIN_PRODUCT_VERSION="1.0.92.0" PRODUCT_VERSION="1.0.92" FILE_DESCRIPTION="Adobe Owl" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Owl" FILE_VERSION="1.0.92" ORIGINAL_FILENAME="AdobeOwl.dll" INTERNAL_NAME="Adobe Owl" LEGAL_COPYRIGHT="Copyright © 2006-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDDAAC" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.92.0" UPTO_BIN_PRODUCT_VERSION="1.0.92.0" LINK_DATE="02/19/2007 10:09:49" UPTO_LINK_DATE="02/19/2007 10:09:49" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobePDFL.dll" SIZE="4653056" CHECKSUM="0x552C930B" BIN_FILE_VERSION="8.1.0.1146" BIN_PRODUCT_VERSION="8.1.0.1146" PRODUCT_VERSION="8.1.0.1146" FILE_DESCRIPTION="Adobe PDF Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe PDF Library" FILE_VERSION="8.1.0.1146" ORIGINAL_FILENAME="" INTERNAL_NAME="PDFL" LEGAL_COPYRIGHT="© 1987-2007 Adobe Systems Incorporated. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x47C12D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.1.0.1146" UPTO_BIN_PRODUCT_VERSION="8.1.0.1146" LINK_DATE="02/26/2007 22:16:06" UPTO_LINK_DATE="02/26/2007 22:16:06" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeUpdater.dll" SIZE="496128" CHECKSUM="0x83F10D42" BIN_FILE_VERSION="5.1.0.1082" BIN_PRODUCT_VERSION="5.1.0.1082" PRODUCT_VERSION="5.1.0.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe Updater Library" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Updater Library" FILE_VERSION="5, 1, 0, 1082" ORIGINAL_FILENAME="AdobeUpdater.dll" INTERNAL_NAME="AdobeUpdater.dll" LEGAL_COPYRIGHT="Copyright (c) 2002-2007 by Adobe Systems Incorporated. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x7BA10" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.1.0.1082" UPTO_BIN_PRODUCT_VERSION="5.1.0.1082" LINK_DATE="03/01/2007 03:22:23" UPTO_LINK_DATE="03/01/2007 03:22:23" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="AdobeXMP.dll" SIZE="393216" CHECKSUM="0x64EAEBD3" BIN_FILE_VERSION="4.1.0.36" BIN_PRODUCT_VERSION="4.1.0.0" PRODUCT_VERSION="4.1" FILE_DESCRIPTION="Adobe XMP Core, 4.1-c036" PRODUCT_NAME="Adobe XMP Core" FILE_VERSION="4.1-c036, 46.276720, Mon Feb 19 2007 22:40:08" ORIGINAL_FILENAME="AdobeXMP.dll" INTERNAL_NAME="AdobeXMPCore" LEGAL_COPYRIGHT="Copyright (c) 2002-2007, Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x60BEF" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="4.1.0.36" UPTO_BIN_PRODUCT_VERSION="4.1.0.0" LINK_DATE="02/20/2007 09:09:52" UPTO_LINK_DATE="02/20/2007 09:09:52" VER_LANGUAGE="English (United States) [0x800]" />
<MATCHING_FILE NAME="adobe_caps.dll" SIZE="214528" CHECKSUM="0xF0EFC972" BIN_FILE_VERSION="0.0.120.0" BIN_PRODUCT_VERSION="0.0.120.0" PRODUCT_VERSION="0,0,120,0" FILE_DESCRIPTION="Adobe CAPS DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe CAPS" FILE_VERSION="0,0,120,0" ORIGINAL_FILENAME="adobe_caps.dll" INTERNAL_NAME="adobe_caps.dll" LEGAL_COPYRIGHT=" (c) 2006-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x38D0D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="0.0.120.0" UPTO_BIN_PRODUCT_VERSION="0.0.120.0" LINK_DATE="02/16/2007 00:24:12" UPTO_LINK_DATE="02/16/2007 00:24:12" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="adobe_epic.dll" SIZE="372736" CHECKSUM="0x92F23DC9" BIN_FILE_VERSION="2.0.1.1082" BIN_PRODUCT_VERSION="2.0.1.1082" PRODUCT_VERSION="2.0.1.1082 (BuildVersion: 46.278103; BuildDate: Wed Feb 28 2007 17:43:17)" FILE_DESCRIPTION="Adobe EPIC DLL" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe EPIC" FILE_VERSION="2.0.1.1082" ORIGINAL_FILENAME="adobe_epic.dll" INTERNAL_NAME="adobe_epic.dll" LEGAL_COPYRIGHT=" (c) 2003-2007 Adobe Systems, Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x65AB5" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.0.1.1082" UPTO_BIN_PRODUCT_VERSION="2.0.1.1082" LINK_DATE="03/01/2007 03:14:42" UPTO_LINK_DATE="03/01/2007 03:14:42" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING
EE
Edgar_Ebel
Jul 17, 2007
This is the error message

—————————
Photoshop.exe – Application Error
—————————
The exception unknown software exception (0xc000000d) occurred in the application at location

0x78138a8c.
Click on OK to terminate the program
—————————
OK
—————————
L
LenHewitt
Jul 17, 2007
Have you tried deleting your preferences as per the Forum FAQs?
T
traciemcbride
Jul 18, 2007
Edgar, if you get any answers on this issue I need to know too! My IT department has even spoken on the phone with the Adobe tech department and was unable to get info. that would help. I can not open more then one image at a time in PSD CS3…
EE
Edgar_Ebel
Jul 18, 2007
To Len Hewitt:
I have not tried but I have uninstalled the hole CS3!!!
I have uninstalled Photoshop and working now with a Photoshop CS3 BETA version, WHICH can open TWO files at a time.

To Tracie:
Cool I am not the only one who has this problem. Maybe there is now more chance that this issue is going to be solved!
Have you tried the solution Len Hewitt told us? I can’t try it right now. You can subscribe to this thread so you get notified by email when somebody posts a response!

I am going to try Len Hewitt’s solution and post here if it worked for me.

I hope we get some feedback from ADOBE this is a critical problem.

Bye

Edgar
T
traciemcbride
Jul 18, 2007
Edgar.
My IT guy deleted my preference and it is still crashing when trying to open two files at one time.

This is the error I get;
Adobe Photoshop CS3 has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.
We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here. ______________________

Let’s pray for help from ADOBE, this is a hugh issue.

Tracie 🙂
L
LenHewitt
Jul 18, 2007
I have not tried but I have uninstalled the hole CS3!!!<<

Edgar,

That wouldn’t have deleted your preferences. An uninstall can only remove files created by the installer, and the preference file is created by Photoshop AFTER the installation.
JJ
John_Joslin
Jul 18, 2007
You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

As Len says, a complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.
KV
Klaas Visser
Jul 19, 2007
I have uninstalled Photoshop and working now with a Photoshop CS3 BETA version, WHICH can open TWO files at a time.

Was the beta version installed at the same time as the version that you are having problems with?
EE
Edgar_Ebel
Jul 19, 2007
Tracie and Len: I have uninstalled now the PS CS3 Beta I ran the "WinCS3Clean" app (had also to install "Windows Installer CleanUp Utility") to remove all the preferences, settings, hidden stuff 🙂 and the registry settings. It was successful (removing).

Len and John: I know now about the PS pref file and the CTRL+ALT+SHIFT during startup to delete the file and I tried / did it. The problem is still there it STILL crashes if I open two *.psd files OR one file (which works) and than create a new empty file -> BOOM and it’s dead

Klaas: NO it’s not possible to have them both installed at the same time. I cleaned everything up (with the skript provided by Adobe) and the reinstalled only PS CS3 but it still does not work.

So to sum it up:

– The crash has NOTHING to do with the PS CS3 Beta I had bevor. – The crash has NOTHING to do with the PS settings.
– The crash happens if you open TWO *.psd files
– The crash happens if you open one *.psd file and create afterwards a new empty image (it crashes at the creation: after I press the [OK] button in the "New image" dialog.
– The crash happens if I create an empty image and afterwards a new empty image (you don’t even have to save the first file)
– The crash happens with no matter what file format (tried it with two *.jpg) files

So now I am going to unistall it again and install the BETA version again so I can continue work until somebody has a solution for this.

🙁 Adobe where are you when I need you?

Edgar
JJ
John_Joslin
Jul 19, 2007
Adobe where are you when I need you?

They are on the end of a telephone. This is a user to user forum although we do try to help.

How can you use the beta version? Did you tamper with the system clock?

That could be causing your problems. Otherwise google "ntdll.dll" , you will find lots of fascinating reading, some of which may help.
EE
Edgar_Ebel
Jul 19, 2007
John: I send them a Bug report. The problem is the input box for the bug description didn’t even allow me to add the crashlog file 🙁 so I could not supply them this important info. Till today I didn’t get ANY response from them! 🙁

I am using an old Beta version. No I didn’t tamper with the system clock? I am happy it still works for me, if not I could not work at all.

I don’t think this crash is a Windows problem. because it crashes ONLY PS. It must be a PS bug!

Edgar
ML
Mike_L
Jul 20, 2007
I’ve been experiencing the exact same problem as well. Called Adobe tech support — they told me that it’s a problem with a corrupted Windows User profile. They had me create a new user profile. That seems to have fixed the problem — but only temporarily. I recreated my user profile twice, and Photoshop CS3 worked without a problem — for a day. Then it started with the same problem all over again.

I’m uninstalling my CS3 suite and going back a version until this problem gets fixed 🙁
ML
Mike_L
Jul 20, 2007
I also noticed today, that when I experienced this problem again — it happened shortly after I launched Trillian. Are any of you using Trillian also?
EE
Edgar_Ebel
Jul 20, 2007
Hi Mike

Welcome to the club.

No I don’t use Trillian and I don’t think it has anything to do with that. Can you please try to reboot and NOT launch Trillian and try to create / open two files with PS CS3 and see if it still crashes?

This way we know that it hast nothing to do with Trillian.

Edgar
ML
Mike_L
Jul 20, 2007
Edgar,

Tried that already. also tried uninstalling Trillian, wiping out Trillian reg keys, restarting….didn’t help.
TD
Todd_Dukart
Jul 20, 2007
It crashes for me, too, when I start a new photo and one is already open. I have Windows XP Pro SP2 and the Adobe Web Premium suite, which has Photoshop Extended.

I wonder if the hardware could be related. I have a Pentium 4 HT processor in a Dell Dimension tower.

Unfortunately, I’m in a corporate environment, so I can’t try too much without bringing in the IT manager. So, for now, back to Fireworks.
EE
Edgar_Ebel
Jul 20, 2007
Hi Todd

WELCOME

I also work in a corporate environment.

I am working under Windows XP Professional SP 2
on a Dell Optiplex GX7454 Intel Core 2 CPU 6600 @ 2.40 GHz 2 GB RAM

I have also Photoshop Elements installed.

I hope this helps.

Edgar
ML
Mike_L
Jul 20, 2007
I as well am on XP SP2 with Photoshop Extended. I’m running an AMD Dual Core processor though.
TD
Todd_Dukart
Jul 23, 2007
Hi Mike and Edgar!

Thanks. It seems unlikely that it’s a hardware issue, then, since we’re all running different processors. And I would imagine it’s not Windows XP SP2, since that seems like the ideal environment for Adobe to test things on. Could it be some sort of odd peripheral? I have a converter box to attach an RCA video input to FireWire, but otherwise it’s a typical Windows system.

On a hunch, I tried disconnecting the converter box before starting Photoshop, but no luck.

Hmm…
EE
Edgar_Ebel
Jul 24, 2007
Hi Todd

I also don’t think this is a hardware issue or Windows XP issue.

I don’t have anything attached to my PC (besides keyboard and mouse 🙂 of course).

How long do we have to wait till somebody from Adobe gives us some feedback? 🙁

Edgar
JJ
John_Joslin
Jul 24, 2007
You could wait a long time here – this is a user to user forum.

Did you not read the earlier posts?
EE
Edgar_Ebel
Jul 24, 2007
I know and I read it, but I also submitted a bug report to them and didn’t get any answer yet.

Edgar
ML
Mike_L
Jul 24, 2007
The peripherals I have are Microsoft Keyboard and Mouse, and Wacom Tablet and Epson Perfection Scanner. I read something about conflicts with Microsoft Intellipoint Mouse Driver, but it appears it’s only an issue with CS3 and the 64-bit flavor of XP.
ML
Mike_L
Jul 24, 2007
Where can you submit a bug report to Adobe?
EE
Edgar_Ebel
Jul 25, 2007
I don’t think I have a 64 bit Windows. How do I know?

The bug and WISHform is under:
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

Edgar
ML
Mike_L
Jul 26, 2007
You can see the details on your start up screen, I think. Most people don’t have 64-bit OS.
MR
Mike_Rudd
Jul 26, 2007
I’m the IT guy and I’m having this same exact problem on 3 machines here. They are all different computer but all WinXP SP2(32bit). Rebuilding the user profiles seems to "fix" it but just like the others it’s only for a short time when some seemly random event causes it to start crashing again. Since it can work under one user profile and not another I’m almost wondering if it has to do with some sort of windows preference or MS Office preference that is inadvertantly affecting CS3. Do you use MS Office? Which version?
TD
Todd_Dukart
Jul 26, 2007
I’m using Office 2003, since our corporate e-mail uses Exchange.

While we’re on the subject of weird software settings: Because of one of the web apps I use, I have to use Internet Explorer 6, and I’ve told my computer specifically not to update to IE7. The web app I use will not work correctly under IE7 or Firefox, and the vendor is reluctant to change that, to say the least.

I haven’t disabled Automatic Updates (I can’t), but I have configured my computer to ignore IE7.
MR
Mike_Rudd
Jul 26, 2007
Hey Todd, It sounds strangely familiar. We are using Office 2003 as well and I also have programed forms in MS Infopath that will not print correctly with IE 7 installed so I have also blocked IE 7 from being installed on any of the PC’s. The difference is in addition to still using IE 6 we also use Firefox.

Due to the significant changes in Office 2007 we won’t be rolling that out for quite some time, but it may be worth testing to see if it is something with 2003 office.
AL
Anders_Ljungh
Jul 27, 2007
I have the same problem. I also use office 2003. I have IE7 installed but only use Firefox.

When Photoshop crashed I tried running the VS debugger which said:

Unhandled exception at 0x7c918fea in Photoshop.exe: 0xC0000005: Access violation writing location 0x00000010.

and it highligts this row in the code:

res = _heap_alloc(size);

This tells me absolutely nothing because I’m not a programmer, but maybe someone here has an idea of what’s causing the problem? I have sent this information to Adobe.
EE
Edgar_Ebel
Jul 27, 2007
Mike L: I have a 32 bit Windows XP

Mike Rudd: I didn’t try to rebuild my profile, I don’t want to loose all my settings 🙁 but if it only fixes the problem for one day it makes no real sense to try it. Could you try to do it again and then to not launch any other program besides Photoshop? This way we can see it it has something to to with other programs or not.

I am also using Office 2003. I don’t think it has something to do with it. I am sure Adobe tested PS with Office 2003.

I have still IE6 installed. And I am using Firefox and Opera too.

Anders: Some pointer is NULL, but it shouldn’t crash at this check!

I don’t get it. I think it has something to do with memory allocation. This is where PS seems to crash.

Edgar
RL
robert_laster
Jul 27, 2007
Same problem with CS3

Windows XP Pro 32Bit, IE7 with Office 2007, all patched to current.

Rebuilt user profile and it works for 0-3 days or so with the specific user.

pc is a core 2 duo with 2gb ram, ati graphics card…

seems the IE and office is a moot point, so….
MR
Mike_Rudd
Jul 27, 2007
Well, it seems Windows is our only commonality. Is everyone using XP Pro? Maybe more specifically are all these computer part of a domain? Maybe there is some common Group Policies in place?
Main functions of our group policies are:
Enable remote assistance
Set windows update to local server
disable firewall
and Login scripts that map network drives and install network printers.
RL
robert_laster
Jul 27, 2007
Maybe something to do with GP, who knows…

PCs are on a domain here…

Some of our main functions of GP are the same

disable firewall
sets local update server
login scripts to do various things
TD
Todd_Dukart
Jul 27, 2007
I, too, am on XP Pro on a domain, but I have no idea what my group policies are (or, for that matter, where to find them).
JJ
John_Joslin
Jul 27, 2007
In the "Run" field type gpedit.msc

Be careful what you do!
ML
Mike_L
Jul 30, 2007
My specs are XP Pro on a domain, MS Office 2007, IE7, adn Group Policies the same as others mentioned. I also have CS3 installed on a laptop I have running at home and it seems fine ( I haven’t seen Photoshop misbehave here).
MR
Mike_Rudd
Jul 30, 2007
Is anyone running dual monitors on the machines that are crashing? I just rebuilt another machine on saturday. Installed all the apps and created the new users profile. Ran CS3 and it worked, ran all the apps and CS3 continued to work. I moved the machine to the graphics guys desk and hooked it up. Only difference was he has dual monitors. after the dual was configured it crashed.

So far being on a domain definitely seems to be the commonality, but as far as what triggers it to start crashing still seems to be… ??
TD
Todd_Dukart
Jul 30, 2007
I just have a single widescreen LCD monitor connected with DVI, at a 1680×1050 resolution. I wonder if that connection or resolution could cause the problem.
JM
J_Moore
Jul 31, 2007
Tag for resolution. If I open more than two of any types of files and then try to close ONE of them, the whole app crashes.
ML
Mike_L
Jul 31, 2007
Filip,

Please let me know if that works for more than a few days. I’ve tried creating a local account on my machine, logging into then, then using PS CS3. It worked for 2 days, then got corrupted again. I’m wondering if the run as is any different.

Mike L.
AL
Anders_Ljungh
Aug 1, 2007
I created a new Windows user profile and backed up my NTUSER.DAT and ntuser.ini files and when Photoshop started crashing I restored the old files and voila! Photoshop working fine again. I guess now I will try copy protecting the files and see if I can avoid the problem until Adobe releases a fix.
AL
Anders_Ljungh
Aug 1, 2007
OK, I found the problem: My default printer. If I use any other printer as default than the one I want to use, Photoshop doesn’t crash. Problem-printer: Gestetner MP 4500. Updating the printer drivers did’n fix the problem.

Changing default printer helping any of you?
TD
Todd_Dukart
Aug 1, 2007
Anders-

Changing the printer seems to have worked for me. I changed my default printer from a Savin network printer to the Adobe PDF virtual printer, and it seems to work.

I do Web work, so someone who does print work and is having this problem might want to make sure Photoshop can handle higher-resolution photos OK.

Thanks!
GG
Gavin_Grubb
Aug 1, 2007
Yes! Perfect, I changed the default printer to "Fax" and I can now use Photoshop without a problem. Now I don’t have to logout to use Photoshop (the "Run as" trick is not available under Vista as far as I can see).

I doubt the problem is with specific printer(s) – I’m using a different brand of printer. I suspect the issue is more to do with network printers in general.
RL
robert_laster
Aug 1, 2007
Yep, that worked here too… odd…
MR
Mike_Rudd
Aug 1, 2007
Bingo! Anders nailed it. If I set the default printer to anything other than a Network printer it works fine.

Just need to report to Adobe so they can try to work on a fix. But in the mean time, its working. Fantastic!

Thanks!
FZ
Filip_Zahradnik
Aug 1, 2007
Yep, changing to a non-network printer fixed the problem. Thanks Anders.
A
aurore
Aug 3, 2007
Merci beaucoup !
D
Douglas
Aug 6, 2007
Sweet – this fixed my problems too; I set my printer to PDFCreator, which I had installed, and bingo. Nicely diagnosed. Thanks.
EE
Edgar_Ebel
Aug 9, 2007
It works for me too. Thanks for the workaround Anders 🙂

But Adobe has still to fix this, what if somebody wants to print on a network printer (does he have to create a pdf file first and print that?)

Edgar
MR
Mike_Rudd
Aug 9, 2007
At print time you can select the network printer from the file/print menu, just seems it can’t be set as your default.
TR
Tom_Rodman
Aug 10, 2007
Confirmed by another – Thanks!

I was beginning to feel that CS3 was unusable.
BF
Ben_Ford
Aug 17, 2007
Is there anyway to change the default printer in just CS3?
SM
S_Mahoney
Aug 23, 2007
Anders, your a life saver. Well done!!!
LN
last_name_first
Aug 27, 2007
Worked for me so far.

Thank you so much. Friday was hell and today is much better.
DF
Daniel_Ferdinand
Aug 30, 2007
Well done Adobe 🙁
BC
Bryce_Contento
Aug 31, 2007
Yep..swapping printers worked for me as well.
PM
Pat_M_Sherman
Sep 5, 2007
Yep I have the same problem.. However it only affects my Dual Xeon machines. My Core 2 Duo machine doesn’t present this error.
JB
Justin_Broniszewski
Oct 13, 2007
This sounds like my problem! I used my HP all in one printer/scanner/copier through CS3 for the first time last night and today CS3 crashes if I try to open a file, either Ctrl+O or File>Open.

What do I do?
PV
Patrick_van_der_Ent
Dec 4, 2007
So what is the solution? I have the same problem!

I have a dell latitude 820 with Windows XP.
I am working in a network environment(work) and because I print a lot it’s not handy for me to change printers.
RK
Rob_Keijzer
Dec 4, 2007
Patrick

The solution (in this thread) was to change the default printer in Windows to something else.

Quote:

Anders Ljungh – 5:50am Aug 1, 07 PST (#44 of 64)

OK, I found the problem: My default printer. If I use my Gestetner MP 4500 as default photoshop crashes when I open two files at the same time. Istalling a PS printer driver instead of a PCL6 solved the problem. Other printers using PCL6 work no problem.

Changing default printer/changing printer drivers helping any of you?

End Quote

A lot of readers replied having success with changing their printer setup.

Hope this helps,
Rob
PV
Patrick_van_der_Ent
Dec 4, 2007
Rob,

Tnx, but that’s no solution that’s a work around, like I said i can’t change my default printer at work. I need that printer a lot.

There is no Adobe solution yet?
DM
dave_milbut
Dec 4, 2007
There is no Adobe solution yet?

not since version 6… change the default printer.
PV
Patrick_van_der_Ent
Dec 4, 2007
Dave,

And what if that is no possibility like in my place because I need the default (network) printer for my work a lot.

I find it very strange for such an expensive package that there is no solution.
JJ
John_Joslin
Dec 4, 2007
Having another printer as default does not mean the other(s) cannot be used!

By the way you need to update to 10.0.01.
PV
Patrick_van_der_Ent
Dec 4, 2007
John,

I know that but then I have to manually set my printer everytime I print from for ex. Word. And because I hardly print something from Photoshop but a lot from Word I don’t think that is very handy. Do you?

Allready updated to 10.0.01 …
JJ
John_Joslin
Dec 4, 2007
I have to manually set my printer everytime

One extra click in the print dialog? Come on!

I have a laser for documents, an inkjet for graphics and the Generic Postscript printer to speed Photoshop up. It shouldn’t be necessary but then that’s present-day Adobe for you!
DM
dave_milbut
Dec 4, 2007
I understand patrick, but that’s the way it’s always been. Maybe you can submit a bug report or feature request.

If you don’t print from photoshop that much, how about just switching default printers before opening photoshop? (Yes, just another workaround.)
PV
Patrick_van_der_Ent
Dec 5, 2007
@John
It looks a small effort but when you print a lot and you have to select the printer from about 40 or so installed (network)printers everytime it’s kind of annoying.

@DAVE
How do you mean thats the way its always been in CS I never had this problem.
PV
Patrick_van_der_Ent
Dec 5, 2007
@ ALL

Why i didnt’t think of it before is strange, but I installed the network printer I normally use again but now with the PS driver, although I have a couple of settings missing this is for me the best solution for now.

It seems to be working fine …
JS
Jiim_Sheldon
Dec 5, 2007
I too am having similar issues. This is not the first time either. I have Adobe CS2.

Photoshop and Acrobat, fresh install, upon launch one of the errors I am getting is "An error has been detected with a required application library and the product cannot continue.

Please reinstall the application"

You might think that a program costing this much might possibly give you a clue as to the library that it is having a problem with. But this has been typical for me with CS2.

End result is usually a wipe of the hard drive and a complete re-install.

There are old versions (freeware) of a program called Picture Publisher or Corel that may help you through your work until you resolve the issue. Which could take a while. They are not Photoshop but work in a pinch and a company called FOXIT (http://www.foxitsoftware.com/pdf/rd_intro.php)builds some nice Acrobat programs that work very well.

I have used these programs more than I would like as a sub for my NON Functioning Adobe software, especially the last time I waded through trying to get Photoshop and Acrobat back up and running when I was under a deadline and did not have time to go through a complete reformat. In the end I did have to reformate my drive and start from scratch.

And don’t hold your breath waiting for help from Adobe. I have had ZERO success getting any kind of an answer from them that actually works and I have been an Adobe user since the Aldus days and trust me, they could care less.
K
KrisMartin
Dec 6, 2007
I have the same problem. I open the second file then "Program err…"

I am using CS3. For now I have gone back to CS2. What’s up? Adobe products have gone from reliable to unusable this seems to be a problem across the board.

Anyway I need help with this as well. Running on an Windows XP all service packs and updates install. 2Gig Ram. 138+Gig Fee Hard dive space, also have all CS3 Updates install.

Using photoshop
Version 10.0.1

Thanks in advance.
MR
Mike_Rudd
Dec 6, 2007
KrisMartin –
The "fix"/workaround described in this thread is to go into your printers and set your default printer to a local printer instead of a network printer.

Jim Sheldon –
The problem you describe is different than what others in this thread are experiencing. You may want to start a new thread with that error message. sorry I don’t have any suggestions for you.

-Mike
K
KrisMartin
Dec 7, 2007
Mike Rudd,

Thanks for the info. Setting the default printer to a local printer worked. Not very convenient but works.

Kris
AD
August_Devine
Dec 19, 2007
Okay. I have CS3, a brand new Dual Core PC. All updates are installed. I tried switching my default printer to Adobe PDF (I only have one printer and it is not on a network, but I changed the default anyway). It didn’t work. All my CS3 apps still crash when I try File>Open or Ctrl+O. Help!
SD
Sam_Dutton
Dec 21, 2007
Changing the default printer works for us (10.0.1 on Windows XP SP2 on a HP xw4400).

At the risk of sounding righteous… I’m surprised Adobe didn’t pick up on this while testing the update — and this thread is the only place I’ve found a solution. The crash, and finding a fix, has wasted a lot of our time.

Whatever — thanks for the workaround.
ZP
Zane_Parker
Jan 31, 2008
This is driving me nuts!! We are having this problem as well. I’m doing one or two things and hitting save right after to make sure I keep my work as much as I can. It’s happening to a number of machines within the office. All, Windows XP using SP2.

I’ve seen on the internet that some people get this message pertaining to unkown exception occuring in the application at location 0x78138a8c in other CS programs including InDesign as well as Photoshop.

I was thinking it was a software issue but am wondering if it’s hardware now. If any one finds a solution can you post it here?

Thanks,
Z
PH
Peter_Hansen
Jan 31, 2008
The reason is that you have a network-printer as your default printer in Windows. Go to Start/Printers… and chooce "Microsoft Office Document Image Writer" as your default printer.
ZP
Zane_Parker
Jan 31, 2008
Peter, if that was to me….? I have the Microsoft Office Document Image Writer as default already selected when problems occured.
J
Joel-White
Mar 11, 2008
I just installed CS3 today and it does the same thing. I can open one file at a time (no problems with either file), but if I try to open a second (without closing the first), the program crashes.
J
Joel-White
Mar 11, 2008
well, its march of 2008 – still no visible fix. But, after I changed the printer from a network printer, everything seemed to work fine. Thanks
X
xxWEW
Jul 14, 2008
this is a very serious issue we have 15 CS3 licences and 4 users are experiencing this error. The workaround is not a solution. Forcing each user to select the printer is costing me 5 seconds a job * 5-10 jobs a day * fifteen people over a year is 27-54 hours a year. Do I bill that time to adobe?
DM
dave_milbut
Jul 14, 2008
5 seconds a job * 5-10 jobs a day *

5×10=50 seconds a day… PER USER?!!! whoa! that’s um, wow. that’s almost a whole minute PER DAY that you monkeys aren’t working!!! i wonder how you stay afloat!

so, how much do you charge you photoshop monkeys per day for sneezing? do you make them reuse tissues? how about pee breaks? you know you can save time if you have the coffee delivered to their desks by a fifth monkey and then have them pee into the cup when they finish.

Do I bill that time to adobe?

sure, bill away.
WM
w.maximus
Aug 16, 2008
Hmm, I got the same problem, did you fix it already?
WM
w.maximus
Aug 16, 2008
I got a laptop from my work, and I got the same problem you discribed after opening a second window.

did you already solve the problem?
WB
Wendy_Byrne
Aug 16, 2008
I had a similar problem. I even wiped my computer and reinstalled in case there was some issue/virus. It turned out it was the drivers for my mouse, a Logitech MX310 If you open CS3 psd file and try to open another and switch back and forth is can hang and eventually crash. It also effects CS3 if you open Photoshop and another program such as Dreamweaver or Word in which case you won’t be able to select the windows and move back and forth between files. If you have a mouse that requires drivers uninstall them and plug in a basic mouse, no extra features and see if that works.
WM
w.maximus
Aug 16, 2008
Oke… I red the solution.
Local printer installed and problem was solved.
No error occured any more when opening a second window in photoshop CS3.

–> Solution: <http://www.adobe.com/go/kb402704>

Thanks.
TJ
Tory_Jackson
Sep 12, 2008
I know how to stop it at least for us. Change your default printer. I have had the problem in two areas on our campus where if you had a default printer and you changed it to a PDF creator or something else the problem went away.

HP Laserjet 2100 and a RICOH CL7200.
LL
Lee_Ladensack
Sep 19, 2008
It’s a font issue. Try installing the font Tahoma

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 402311&sliceId=2>

this worked for me
SS
Shad_Sterling
Sep 22, 2008
Tahoma was already installed when the problem occurred here. (see Shad Sterling, "Photoshop CS3 crashes on open file" #98, 20 May 2008 10:33 am </webx?14/97> )
DM
dave_milbutucci
Sep 22, 2008
raid issue? i think there’s a patch for systems with raid installed. i believe you need to call adobe for it though.
LB
Laura_B0128
Sep 23, 2008
After going through many many messages in this forum I can add that it may have to do with the default printer. We got a brand new ricoh yesterday and it was set to my default printer. Today I started experiencing the crash when trying to open more than one file.

I changed the default printer to PDF and am now able to open more than one file at a time without Photoshop CS3 crashing. We’ll see how long it lasts but the common denominator is the printer.

Good luck everyone!
SS
Shad_Sterling
Sep 23, 2008
No RAID here. Also tried turning off "Enable Version Cue", and still had the problem iff the default printer was set to the PCL-6 printer.
EN
Emily_Nelson
Sep 23, 2008
So now I just have to decide which is more irritating, changing the printer every time I print or accidentally hosing Photoshop eight times a day . . . but at least we have a way to work around it now! Everyone who helped find this work-around is awesome!
LL
Lee_Ladensack
Sep 24, 2008
I had tahoma installed but I had to reinstall it and then it worked.
SS
Shad_Sterling
Sep 24, 2008
Interesting… What’s the installation source for Tahoma? The version installed here is listed as TrueType, but has the OpenType icon.

I wonder if this is a bug that strikes when you use a particular combination of font and printer driver (tho it still makes no sense that I can print to any printer just fine, as long as one particular printer isn’t the default printer). The printer here is a Ricoh Aficio MP 5500.
EN
Emily_Nelson
Sep 24, 2008
We have a Ricoh Aficio MP 3010 . . . apparently Photoshop definitely doesn’t like Ricoh.
RS
Rumi_Suzuki
Sep 25, 2008
Hi Emily,

I have MP 3010 in my office and I use Photoshop as well. Can you tell me what happened? What did you try to do?

Thank you.
DM
dave_milbut
Sep 25, 2008
I think she set a local printer as her system default rumi… not trying to speak for her, but she doesn’t have many posts on the forum, she might not see your question.

try setting up a local printer as your system default.
BC
Bart_Cross
Sep 25, 2008
Wee: Update your tablet driver.
AB
alan_burkinshaw
Sep 27, 2008
HI Ihave a G5 power pc running photoshop cs3, problem is it crashes out when i have an image open and move a layer around sometimes it happens after one or two moves or it might occur after anything between 3 – 20 moves error message comes up ‘ Photoshop unexpectedly quit ….etc’ have another g5 that is fine , have swapped in systematic order the memory, the hard drive and the graphics card still no success –

anybody got any solution, suggestion?

I have done the fsck run and the HD is ok
I have done SETTING UP A NEW USER
I have done repair permissions
I have reinstalled photoshop cs3
and clicked off Version cue

COULD IT BE SIMPLY A MOUSE ISSUE – I HAVE TRIED DIFFERENT SETTINGS RE TRACK ETC

HELP
JJ
John Joslin
Sep 27, 2008
This is the Windows forum.

You could try in the "other" one.

<http://www.adobeforums.com/cgi-bin/webx?13@@.ee6b362>
LL
Lee_Ladensack
Sep 30, 2008
Is anyone here using a font management program? I use Suitcase for windows and have noticed it hasn’t been opening on startup. I had to open it to install the Tahoma font and Photoshop opened fine. Upon restart however Suitcase did not open and subsequently Photoshop would not open either. I reopened suitcase and Photoshop (and all other CS3 programs)ran fine. Including suitcase in my startup folder seems to have remedied the problem. Does this solution help anyone else?
LL
Lee_Ladensack
Sep 30, 2008
Here are two links sent to me by adobe tech support. They may also be helpful if your problem is unrelated to mine. Good luck

< http://kb.adobe.com/selfservice/documentLink.do?externalID=k b402311>

< http://kb.adobe.com/selfservice/viewContent.do?externalId=kb 400616&sliceId=1>
AB
alan_burkinshaw
Oct 1, 2008
thanks – Tried just about everything – G5 gone for repair ALAN
KW
Korrie_Wilhelm
Oct 8, 2008
UGH! I am new to this. Not new to Photoshop CS3…just new to it not working. We moved to a new building at work and everyone is on a network printer. I am on a PC fully loaded and custom built and used it for nearly 10 months with no problems. Once the network printer was installed,..PROBLEM. My error reads:
AppName: photoshop.exe AppVer: 10.0.1.0 ModName: ntdll.dll ModVer: 5.1.2600.2180 Offset: 00018fea

I opened a case with Adobe support to address this. Hopefully they will offer me something so I can post back here. I am frustrated and unable to work in this program. UGH!
DM
dave_milbut
Oct 8, 2008
switch to a local printer as your system default, like pdf writer.
AW
anti_wrinkle_cream
Oct 9, 2008
I also get this message a lot, I think that it’s related to fonts. I usually just reinstall photoshop and it’s fixed.
DF
Dan_Fabrizio
Oct 11, 2008
When using my illustrator or Photoshop the programs crash when I try to open a file. Note– Both worked fine for about five months. Also Illustrator and Photoshop are tied into my Final Cut Pro Suite so I am not sure how to reload the programs.
MD
Michael_D_Sullivan
Oct 14, 2008
Just set your default printer to a local printer or a virtual printer such as PDF Writer. We’ve been through this many times, and this seems to be the workaround.

IT Dept.
D
DannyRichardsonUK
Oct 27, 2008
Hi all,

Having just installed CS3 on a new machine running XP 64 bit I got this problem too.

Setting Adobe PDF as the default printer works, but like others on there, that isn’t what I want/need as I need to set the default printer that I usually print to, to save time in every other App.

The work around I have found is to install the network printer, but as a local printer. It works fine and seems to ‘fool’ PS into thinking its a local printer.

To do this on XP do the following:

Open Control Panel

Open Printers and Faxes

Choose Add a printer

Add a local printer (untick plug and play)

Create a new port

Choose Local Port

Type in \\remotemachine\printershare (i.e. \\server\hp-laserjet)

Select the print driver (click Have disk, then browse to the drivers for your OS, you will need to download these drivers from the manufacturers website first, and normally extract the .exe setup file to a folder where you will fine a .inf file the installer needs)

Enter the name of the printer and finish.

I have setup both the HP LaserJet and the Epson inkjet we have here in the office, which are connected to the server, and they work perfectly – the same as if I added them *as* network printers. Adding them as local printers, albeit with this weird method, stops the photoshop open/new file bug too.

Hope this helps other people too!

Danny
KC
Kathy_Craig
Oct 27, 2008
Okay, if I try to open an image in Photoshop from Iphoto, photoshop crashes. I’ve disabled the enable version thing, I’ve disabled the Adobe thing under printer and reset it for my canon. but I can’t go from Iphoto to Photoshop. Any ideas? Kathy
MD
Michael_D_Sullivan
Oct 28, 2008
Kathy, I would suggest that you open up a new topic dealing with this specific issue, making clear in the subject line what it’s about.
BG
Brad_Gerber
Nov 13, 2008
Photoshop CS3 crashes on Open File

I have found a fix that has been working for me. Here is what I did:

1. Have your IT Manager Logon to your system as Administrator (or logon as Administrator if you can)

2. Create a Local User Account.

3. Make the Local User a Member of the Local Administrators

4. Logon as User

5. Select the Adobe Photoshop CS3 icon in the All Programs flyout menu.

6. Right-click on the Adobe Photoshop CS3 icon and select the Shortcut tab > Advanced.

7. From the Advanced Properties window select “Run with different credentials > OK. Apply Changes.

8. When you launch Adobe Photoshop CS3 you will be prompted with a “Run As” window. Choose the radio button for “The following user” and choose the Local User Account that you added with the Local Administrator Rights.

The con to this is that when you go to open a file you will not see the network mapped drives. The work around for this is to browse the network using My Network and once you get to the folder where your psd files are select the “Favorites” icon on the “Open” window to make it easier to navigate back to the folder(s) where your files are.

I hope this helps some of you with the issues of opening Photoshop CS3 files.
CC
Chris_Cox
Nov 13, 2008
Brad – that sounds like you’ve got a local file/directory permissions problem. Has your IT department tried to lock down your machines in some way (my guess is that they missed)?
D
DannyRichardsonUK
Nov 14, 2008
I’ve updated the work-around I posted earlier in this thread and explained it a bit clearer here: < http://dannyrichardson.blogspot.com/2008/10/photoshop-crashe s-on-xp-x64-when.html>
DM
dave_milbut
Nov 14, 2008
nice write up danny. it’s not only xp 64 though. it’s been seen in all oses as far as i can recall.
D
DannyRichardsonUK
Nov 14, 2008
fair enough, that workaround should work for 32 bit too – we only had the problem on 64 bit machines, the XP 32 never seemed to have it

can someone that has this issue on 32 bit try and and verify the work around works?
DM
dave_milbut
Nov 14, 2008
it’s been a know workaround almost since cs3 was released… we’ve offered it to people with the problem many times. search this forum for "local printer".
BS
Bryan_Stelling
Jan 11, 2009
I found a fix from Warren Pearson to speed up Photoshop CS3 when using Vista and a network printer. If your default printer is a network printer, photoshop will take forever to open a file. A work around this is to fool photoshop by adding a local printer with network capabilities. Here’s how: 1) Start the Add printer wizard 2) choose to add a Local printer. 3) Select "Create a New Port" and use the drop down menu to choose "Standard TCP/IP Port". 4) Next type in the IP address of your networked printer–you can find this in your printer’s set up under wireless network information settings. 5) Then choose the brand of printer in the left box and the model in the right box to install a driver. Whala! You installed a network printer that is recognized as a local printer by Vista and Photoshop. Photoshop CS3 will now open files instantly. Thanks to Warren Pearson for this fix.

I did not discover this fix for months and was so frustrated with the lag time of opening jpeg files, I almost stopped using Photoshop altogether.

Good luck!
CC
Chris_Cox
Jan 12, 2009
Yeah, Adobe can’t do much to speed up bad printer drivers (and if they take that long, they’re bad).
DC
Dawn_Carl
Mar 25, 2009
I had the exact same problem, but it wasn’t just a network printer. I couldn’t have a Konica Minolta Bizhub set as the default. Any other printer on the network could be set as the default. Once I set it back to the Bishub, Photoshop would close down after opening a second photo.
CC
Chris_Cox
Mar 25, 2009
DId you report that to Konica Minolta so they could fix their driver?
PW
pete.warshter
Sep 8, 2013
Work with photoshop files via psd eof error fix

http://www.fixpsderrors.fixpsdfile.com/

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