I’m experiencing a great many application crashes with PhotoshopCS4. Much more so than I’ve ever experienced with any application.
I’ve performed all maintenance short of an archive and install of the OS. This has included general permission repair, testing another user, reinstalling the application, deleting preferences, etc. Yet these crashes continue to occur.
I’m posting the crashed thread below in the hopes that someone may have an insight as to why Photoshop CS4x is so unstable here.
Could it possibly be due to the AllowOldGPU plug in which I had to install to get PS to see both my video cards?
Learn how to optimize Photoshop for maximum speed, troubleshoot common issues, and keep your projects organized so that you can work faster than ever before!
I knew there were risks with the plug in. I did read the doc 🙂
the issue is though, without the plug in my nVidia 8800 card isn’t seen at all and GL is not available. I think related to a problem with two, different, video cards being installed.
Seems I’m going to have to choose… GL, no GL, remove a video card, or continue to use PSCS3.
contact Apple and ask why 2 supported cards don’t work when installed
together.
Actually good advice if you have warranty left Apple looked into my repeatable CS3 ACR/Bridge/Photoshop crashes and were able to say the stock hardware and operating system was good, so they might have a clue if their video cards are bringing PS down…
Please, I have to correct card. Purchased from Apple directly for my model.
If you don’t have an 8800 AND a 7300 installed you can’t compare your system to mine. Install both and plug in three monitors. Then your posts on this matter may have a little weight. Simply spouting off that I’m wrong is not helpful. This ain’t my first rodeo.
Found a thread at Apple related to the same issues I’ve been having. That user had the ATI card and a 7300 card installed and was reportedly experiencing very similar issues as I’ve seen. He posted that he removed the 7300 and everything is solid and as it should be.
I’ll call Apple and complain, then possibly remove my secondary card for a bit and learn to live with only two monitors until Apple addresses the issue.
The Adobe TechNote on suitable cards for CS4 specifically mentions difficulties with the 7300 cards and that they have had to make Advanced Drawing unavailable to users of the 7300.
If you need three monitors, you probably need to try using a second 8800 instead of the 7300?
That doesn’t appear to be the issue Anne. Although I did think of it. The 7300 card is only driving the third monitor now. Photoshop never uses that monitor. Photoshop is restricted to the two monitors driven by the 8800.
In addition, when I had 2-7300s installed I didn’t experience ANYTHING like the instability that now exists. After searching and reading a few more forums it seems fairly clear that the issue is multiple cards that aren’t identical.
I’m confident that the issues would go away if I purchased a second 8800 card. But, honestly, why spend the $300 just to drive my third monitor?
I sent about 15 crash reports to Apple yesterday. I’ll continue to send reports while using CS3 and carefully using CS4 until Apple releases an update. If it gets just unlivable, I’ll pull the 7300 card and deal without the 3rd monitor for a bit.
the cool thing about that if you get their attention (like I did with Apple Care, Case Number) they can call up all those reports with your serial number
Yes but so is an 8800 card. I haven’t resolved myself to removing the 7300 yet. I have 3 monitors because I use 3 monitors so I’m hesitant to give that up. I did pull the 7300 and test. With only the 8800 installed everything runs wonderfully.
I am getting a lot of crashes too. Got 6600 card, no extra plug-ins. Thanks Adobe for shipping yet another unfinished product!
Please read the thread. My issues are Apple’s problem. Not due to Photoshop. Photoshop CS4 runs EXCEPTIONALLY well on my MacBookPro. It’s merely the two video cards in the MacPro that cause an issue. With matching video cards or one video card the MacPro runs Photoshop CS4 wonderfully.
Well if he was using it for 8 months it was still the the final copy. And maybe Ps didn’t take something that is on my system into account. I love Ps. Just want it to work. Sending those crash reports to Apple and Adobe. Maybe they’ll help.
Everything Ive read suggests it’s NEVER been advisable to run two different makes of GPUs in Mac Pros. Notice you can’t configure it this way when buying a new machine. I think you’ll be waiting a LONG time if you wait for a ‘fix’ from Apple. (As in it won’t happen.)
Sending those crash reports to… Adobe. Maybe they’ll help.
wouldn’t count on adobe for much help with crash logs…i still can’t get cs3 stable in my particular workflow…i’ve sent adobe close to 15 crash logs…just sent them another one today…they all end in the same line just before "crash"…it seems adobe has moved on to cs4 before finishing cs3…at least you would think 15 crash logs that all end with the same line would offer a clue, but apparently not…
Is it possibly that you have different software and Fonts installed on your Mac? Could it be that you have a conflict that Buko does not have issues with on his Mac as well?
Could you possibly be having hardware problems?
Of course it is possible that you have stumbled on issues that simply he has not encountered, but then one might have to pinpoint the problem to make it possible for Adobe to address the issue(s).
Are there repeatable stePs that can be taken to reproduce these crashes/
Clean machine. No Extra fonts. Crashes a lot when saving. No other apps crash, including CS3. Have not looked at the crash reports closely, working on a project. And yes still sticking with CS4! (Ran CS3 for about 8 hrs – no crash)
Among other things, Epson will not be updating their Drivers for my 2200 printer for Leopard. Leopard has no Classic environment. I have no use for any of the Leopard features like Spaces or Time Machine.
I’ve been seeing a number of freezes in CS4 too. Have to force-quit after waiting 30 minutes to twelve hours for response maybe a dozen times each week. I’m on the 8800GT but I haven’t tried disabling fonts yet (all I have are the ones that came from Apple and the ones that came on the CS4 distribution).
I’ve been sending my reports in to Apple, but I haven’t seen the Adobe crash reporter come up in at least a week. Is it possible I accidentally disabled it? Is there a way to reenable it? I guess really my question is: if I have disabled it by accident, how do I go about reenabling the crash reporter?
Steven, are you running just one 8800 or multiple cards? My issues are related to multiple graphics cards and, as Chris so kindly posted, it seems the crashes are at the OS level so the Adobe crash reporter never gets called.
it seems the crashes are at the OS level so the Adobe crash reporter
never gets called.
If that’s a correct theory, is what you are saying, if the Apple crash reporter gets called it’s an Apple problem, if the Adobe crash reporter gets called up it’s an Adobe problem?
Steven, are you running just one 8800 or multiple cards?
Nope, just one.
If that’s a correct theory, is what you are saying, if the Apple crash reporter gets called it’s an Apple problem, if the Adobe crash reporter gets called up it’s an Adobe problem?
I doubt it’s that simple, but it would probably *tend* to be true.
