PSP X2 Crashing On File Open Or File Batch Process

CS
Posted By
colin.steadman
Jan 20, 2009
Views
445
Replies
2
Status
Closed
I’ve recently installed Paintshop Pro X2 on a new PC. However for some reason when I click either FILE > OPEN or FILE > BATCH PROCESS it crashes to desktop – everytime.

There are no errors or warnings, the whole application just instantly disappears as if I’ve just clicked FILE > EXIT. It doesn’t even leave any dead processes in Task Manager or events in Event Viewer.

Fortunately I can open photos in PSP X2 by dragging them into the application from Explorer, but this is obviously very inconvenient. As such I’ve been looking around Google and Corels support pages all afternoon, but frustratingly cant find anything even remotely related to this issue. I’m therefore not sure what I’m supposed to do next to sort it out. Could anyone offer any suggestions please?

Copied below is my System Info as per the System Info button in ‘About Paint Shop Pro X2’.

Many Thanks,

Colin

Paint Shop Pro Photo Build Information:
Serial Number HIDDEN!!!!!
Build Date 30 October 2007 @ 19:35:33
Build Mode Release (C000104)

Hardware Configuration:
Processors 2
Processor Type AMD
MMX Support Yes

Memory / Drive Status:
Memory Load Index 30 pcnt.
Total Physical Memory 2.00 GB
Available Physical Memory 2.00 GB
Total Paging Memory 4.00 GB
Available Paging Memory 4.00 GB
Total Managed Memory 5 MB
Total Handles: 48
Temp Drive Free Space 57.21 GB

Video Driver Information:
Bits Per Pixel 32
Number of Colors 16777216
DIB Output 24 BPP
Palette Size Non-Paletted
Resolution 1280 x 1024

Operating System Information:
Operating System Windows XP Service Pack 3

Plug-in Information
Filter Plug-ins Loaded: 0
Import Plug-ins Loaded: 0
Export Plug-ins Loaded: 0
Format Plug-ins Loaded: 0

DLL Name Version Load State
CmdArtistic 12.01 None
CmdBase1 12.01 Partial
CmdBase2 12.01 None
CmdBevels 12.01 None
CmdClipboard 12.01 None
CmdColor 12.01 None
CmdEmail 12.01 None
CmdExternal 12.01 None
CmdFile 12.01 None
CmdGeometry 12.01 None
CmdJGL 12.01 None
CmdLayers 12.01 None
CmdLighting 12.01 None
CmdNonGraphic 12.01 None
CmdOrganizer 12.01 None
CmdPhoto 12.01 None
CmdPhotoSharing 12.01 None
CmdPrint 12.01 None
CmdPyScript 12.01 None
CmdSelections 12.01 None
CmdSlideshow 12.01 None
CmdStandard 12.01 None
CmdTexture 12.01 None
CmdVector 12.01 None
CmdWeb 12.01 None
ToolArt 12.01 None
ToolObject 12.01 None
ToolPaint 12.01 None
ToolSelect 12.01 None
ToolStandard 12.01 None
ToolText 12.01 None
ToolWarp 12.01 None

WinTab Tablet Status
Driver Version: None
D
Dave
Jan 20, 2009
On Tue, 20 Jan 2009 06:23:59 -0800 (PST), Colin
wrote:

I’ve recently installed Paintshop Pro X2 on a new PC. However for some reason when I click either FILE > OPEN or FILE > BATCH PROCESS it crashes to desktop – everytime.

Don’t expect much (if any) reaction on questions concerning Paintshop in this newsgroup. Rather make use of a relevant newsgroup.
J
JD
Jan 20, 2009
Colin wrote:
I’ve recently installed Paintshop Pro X2 on a new PC. However for some reason when I click either FILE > OPEN or FILE > BATCH PROCESS it crashes to desktop – everytime.

There are no errors or warnings, the whole application just instantly disappears as if I’ve just clicked FILE > EXIT. It doesn’t even leave any dead processes in Task Manager or events in Event Viewer.
Fortunately I can open photos in PSP X2 by dragging them into the application from Explorer, but this is obviously very inconvenient. As such I’ve been looking around Google and Corels support pages all afternoon, but frustratingly cant find anything even remotely related to this issue. I’m therefore not sure what I’m supposed to do next to sort it out. Could anyone offer any suggestions please?
Copied below is my System Info as per the System Info button in ‘About Paint Shop Pro X2’.

Many Thanks,

Colin

snip

You can start here:

Control Panel, Administrative Tools, Event Viewer, Application and see if there is an error you can research from there.

You posted in a Photoshop newsgroup so not many PSP users here?


JD..

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