Views
444
Replies
14
Status
Closed
I am more than a little miffed at Adobe. I have lots of photographer friends who made the jump from a PC to a Mac, Adobe will do a one time switch for the cost of shipping the software. You must sign a Letter Of Destruction and destroy your Windows version of their software.
I started all this on Nov 24th 2008, Adobe customer support claims no problem, just fill out the LOD and email or fax it to us. Well I did let it slip a little with the holiday and company. So I fax and email the LOD to them. Only to find out the customer service person pointed me the wrong LOD. So I start over and fax and email the right LOD. I wait and wait, I call back on Jan 2 and get the run around and am told to call back Mon or Tue, Jan 5 or 6th. So I call back on the 6th. The customer service person says, no problem, it was approved on Jan 2, so why could they not have told me that on the 2nd when I called. They tell me that that I should see the disks in 3 – 5 day, 10 at the very most. No software on Jan 16th, so I call back and again I am told to call back on Mon or Tue. So I call back on the 19th and spend 50 minutes on the phone. I should also mention that I was told to download the trial version of Photoshop and will have my discs in hand before it expires. Guess what, it expired on Jan 17th. So here I am, a professional photographer with no working software and who knows when I will see the Mac version of the Master collection.
No other software that I am running on Windows and need on the Mac have given me any grief at all. All had me running their stuff in hours, not months.
So here I wait, with customers wanting their images and I can’t do anything!
Can you say I am miffed, you bet! This is inexcusable on Adobe’s part. If you say you will do something, then do it.
I started all this on Nov 24th 2008, Adobe customer support claims no problem, just fill out the LOD and email or fax it to us. Well I did let it slip a little with the holiday and company. So I fax and email the LOD to them. Only to find out the customer service person pointed me the wrong LOD. So I start over and fax and email the right LOD. I wait and wait, I call back on Jan 2 and get the run around and am told to call back Mon or Tue, Jan 5 or 6th. So I call back on the 6th. The customer service person says, no problem, it was approved on Jan 2, so why could they not have told me that on the 2nd when I called. They tell me that that I should see the disks in 3 – 5 day, 10 at the very most. No software on Jan 16th, so I call back and again I am told to call back on Mon or Tue. So I call back on the 19th and spend 50 minutes on the phone. I should also mention that I was told to download the trial version of Photoshop and will have my discs in hand before it expires. Guess what, it expired on Jan 17th. So here I am, a professional photographer with no working software and who knows when I will see the Mac version of the Master collection.
No other software that I am running on Windows and need on the Mac have given me any grief at all. All had me running their stuff in hours, not months.
So here I wait, with customers wanting their images and I can’t do anything!
Can you say I am miffed, you bet! This is inexcusable on Adobe’s part. If you say you will do something, then do it.
Master Retouching Hair
Learn how to rescue details, remove flyaways, add volume, and enhance the definition of hair in any photo. We break down every tool and technique in Photoshop to get picture-perfect hair, every time.