Horizontal and vertical type tool bugs

MA
Posted By
Mark_Alsip
Mar 2, 2009
Views
866
Replies
29
Status
Closed
A very annoying problem has just surfaced in CS4. Anywhere I use the horizontal or vertical type tool to insert text, a small dot (just a couple pixels) appears at the point I’ll insert text. Any text entered appears the same size (extremely small), no matter which font name, style, size, etc. I select. Also, all text is underlined as it’s typed and there’s no way to turn it off — because underlining is already deselected as a font style.

The only FAQ I can find that mentions this bug recommends resetting all preferences and presets by holding down Shift + Control + Command + Option as Photoshop is being started. This did indeed reset everything, but the problem with the fonts remain. I’ve tried this a couple times with the same result, even though going as far as shutting down the computer and restarting after each reset.

The only other thing I could think to check were font settings for my iMac. I see nothing out of the ordinary. Other apps that might possibly depend on such font settings (like TextEdit), do not exhibit any problems so I think that rules out system-wide issues.

Any thoughts or help would be greatly appreciated
PZ
Ping Zheng
Mar 2, 2009
Check the resolution of your image, maybe the extremely small font size is because of your resolution
MA
Mark_Alsip
Mar 2, 2009
Thank you for the suggestion. I did try different resolutions, from a 150px X 150px images size and up with font sizes ranging from 10 to 72 with several different fonts, but the results are the same. A tiny dot where I begin to insert text, very small, almost illegible characters, and all text is underlined as it is entered even though underlining is not enabled.

This problem is killing me. A complete uninstall/reinstall of Photoshop appears to be the only option I have left but I am afraid in doing so we will encounter registration/activation problems; and with no guarantee it’s going to fix the problem I hesitate to go through a reinstall again.

Surely I cannot be the only person who has seen this bug?
CC
Chris_Cox
Mar 2, 2009
Yes, you’re the only one who has seen this and not traced it to document resolution or type settings being not as expected (ie: 12 pixels instead of 12 points at 600dpi).
MA
Mark_Alsip
Mar 2, 2009
Then perhaps you could suggest specific settings for document size and font that would work? This is slightly more than a little vague…

Thanks

Yes, you’re the only one who has seen this and not traced it to document
resolution or type >settings being not as expected (ie: 12 pixels instead of 12 points at 600dpi
CC
Chris_Cox
Mar 2, 2009
Check your document resolution.
Check the settings in the text palettes.
More thank likely, you missed a detail (like pixels versus points).
MA
Mark_Alsip
Mar 3, 2009
Sorry, check them for what? What would be a baseline for settings of image size & resolution, text size, etc., that does not produce the problem of underlined jagged impossibly small text for a given font of a given size?

I’ve reset ALL presets as per the Photoshop help and still have this problem. A new image using the Default Photoshop Size preset: width 7 inches, height 5 inches, resolution 72 pixels/inch, RBG Color 8 bit; Arial font – regular – 12px,

…. and I get tiny jagged underlined text. Set the font size to 72px and I get tiny underlined jagged text, same size as the 12 px setting.

changing the document resolution up or down, there is no change

changing the document size up or down, there is no change

There have been no changes to my Mac prior to CS4 going haywire. I haven’t uninstalled or installed anything. I’ve changed no CS4 settings. If I open older documents that did not previously have the problem and try to add more text at the same settings as existing text — the problem is still there.
R
Ram
Mar 3, 2009
…Arial font – regular – 12px

There’s your mistake right there. Set your type to 12 points, not "px" or "pixels.
MA
Mark_Alsip
Mar 3, 2009
Thank you for the tip Ramon. The problem persists though.

Photoshop chose "12 px" for me as a default when I reset all the preferences to the Photoshop defaults. I didn’t select that myself. I see no option to use "points" as a unit of measurement for text. I’ve looked through the various Preferences setups and don’t see a way to change units of measurement from pixels to points.

Also I’ve never before encountered the problem with the text tool that I get a tiny square dot wherever I go to place text, and the text I type is automatically underlined as it is entered from the keyboard. The underlining remains until I switch from the text tool to a different tool. I don’t know if this means anything but I’m trying to provide as much info as possible to find a solution.
AS
Ann_Shelbourne
Mar 3, 2009
Set "Points" in the drop-down menu in Prefs.:

< http://www.pixentral.com/show.php?picture=1oF6tOaV1jHAa2rPJ8 Ewdxs1YQLWwK>
MA
Mark_Alsip
Mar 3, 2009
Thanks Ann,

I found the setting and made the change; I now see points instead of pixels as units but the text tool bug is still there.

I’ve posted some screen snapshots of the problem and the settings if anyone would care to have a look. This is turning into a very serious problem and I’ve obviously run of out possible solutions other than an uninstall/reinstall of Photoshop. Having reset all the preferences to the ps defaults already, I’m not confident a reinstall would help.

1.jpg is how any and all text appears, regardless of settings.
2.jpg is the image size dialogue for a new document with recommended settings
3.jpg are the text tool settings. Please note the small square to left of text, and underlining, which are displayed by the text tool and are not part of the document

<http://www.alsip.net/cs4bug/1.jpg>
<http://www.alsip.net/cs4bug/2.jpg>
<http://www.alsip.net/cs4bug/3.jpg>
AS
Ann_Shelbourne
Mar 3, 2009
Try this:

Make two files of the same 5 x 4 dimensions in inches: but one set for 300 ppi and the other for 72 ppi.
View both simultaneously at 100% Zoom.

Now set a few characters in 12 point text in each file. What do you see?

Then view both documents simultaneously at "Print Size". NOW what do you see?
AS
Ann_Shelbourne
Mar 3, 2009
As a follow-up:

Try the same experiment: but this time set the text as size "12 px".

Finally zoom-in on both of these last two images so that you can actually count the number of pixel-rows occupied by the glyphs — from the bottom of the Descenders to the top of the Ascenders.
R
Ram
Mar 3, 2009
Mark,

I don’t know what you’re seeing on your end.

Your posted image <http://www.alsip.net/cs4bug/1.jpg> shows perfectly normal text (abcd) for the parameters you have specified.

Here’s your image (untouched) in Pixentral.

< http://www.pixentral.com/show.php?picture=13yVpvSupOciFOkiKC QXJMv16n3W4F0> Click on thumbnail for full size
R
Ram
Mar 3, 2009
Please note the small square to left of text, and underlining, which are displayed by the text tool and are not part of the document

That’s what you always see, normally, when your text tool is active.
MA
Mark_Alsip
Mar 3, 2009
Thank you for the reply Ramon. Actually, the screen snapshot you mention isn’t normal text, that’s a 72pt Arial font in a very small document. Changing from 72pt all the way down to 6 or so, that text always remains the same size. Also the quality of the font is horrible compared to the results I’ve had in the past, and the appearance of the text doesn’t change at all if I switch fonts.

Please don’t think I’m being argumentative, because I really do appreciate any and all help and I can’t claim guru status, but I swear on all that’s holy that the small square and underlining has never been present in the versions of Photoshop I’ve used.

To be safe, I dipped into a web archive of mine where I built "splash" pages with a base image and then different titles as separate layers of text. None of the text items use a font size larger than 36 because the text would be too large to fit in the 1500px by 600px document. So the
JJ
John Joslin
Mar 3, 2009
the small square and underlining has never been present in the versions of Photoshop I’ve used.

It disappears as soon as you commit the text.
MA
Mark_Alsip
Mar 3, 2009
John,

Thanks for the feedback. I’ve checked with 2 other Photoshop users I know that say they’ve also never seen the square and/or underlining. This makes me wonder if there is possibly a setting someplace that would enable/disable those?
R
Ram
Mar 3, 2009
Changing from 72pt all the way down to 6 or so, that text always remains the same size

Is the text selected (highlighted) when you change the point size?

If the text isn’t highlighted, changing the font size will have no effect whatsoever.

If that is not the issue, try re-setting the Text Tool through the dropdown in the minuscule triangle. It sounds like the tool or your entire Photoshop preferences are corrupted.

See: <http://www.adobe.com/go/kb405012>
R
Ram
Mar 3, 2009
I’ve checked with 2 other Photoshop users I know that say they’ve also never seen the square and/or underlining.

They’re either blind or morons. 🙂 The baseline and justification square are always visible until you commit the text (by choosing a different tool or hitting the Enter key on the numeric keypad.
R
Ram
Mar 3, 2009
You could also have corrupted fonts —and it doesn’t necessarily have to the one font you are using is corrupted.

FAP (FontAgent Pro) is very good at ferreting out bad, problem and duplicate fonts. There’s a fully functional 30-day trial version.
MA
Mark_Alsip
Mar 3, 2009
Ann,

Thank you for the tips and ideas. I tried the tests you suggested. The 300px resolution documents were always much larger than the 72px resolution docs with a 5 inch by 4 inch height and width setting.

Zooming in to 100% on each and switching/comparing the appearance of 12pt, then 12px , there is no difference for the 72px resolution document.

To add insult to injury, when I was testing the 300px resolution as suggested, CS4 locked up completely and wouldn’t respond to a Force Quit. I’ve got a solid background in Unix admin and programming so I fired up Terminal and tried to stop CS4 with the tried-and-true kill command, but still no response. I tried to shut down the iMac and reboot but apparently CS4 was holding on to some resource that prevented receipt of a shutdown command (I stress that’s just a theory — CS4 was the only app left running as I tried to shut down) Anyway, I had to pull the power plug.

What a horrible day. I expect a stray meteor to crash into my home any minute now… 😉
R
Ram
Mar 3, 2009
Anyway, I had to pull the power plug.

When the whole machine freezes, it’s an unmistakable sign of hardware problems. (With better than 99.99999999999999% probability.)
NK
Neil_Keller
Mar 3, 2009
Mark,

To add insult to injury, when I was testing the 300px resolution as suggested, CS4 locked up completely and wouldn’t respond to a Force Quit.

I tried to shut down the iMac and reboot but apparently CS4 was holding on

This should never happen. Check all RAM and drive connections. Do system maintenance (Disk Utility — permissions and disc repair; and DiskWarrior repairs). You will have to boot off a different volume or off the disc media to run the latter two. Check for bad fonts — corrupted or duplicate, using FontAgent Pro or other good font manager. Also, what happens if you log in as a new user?

Let us know what you find.

Neil
AS
Ann_Shelbourne
Mar 3, 2009
Before your computer froze on you, did you look at both the 300 ppi and the 72ppi files simultaneously at both 100% and at PRINT-size?

And when you set the text size in Pixels, did you compare the documents (when viewed at 100%, at Print Size and again when zoomed-in) closely enough to count the number of rows of Pixels occupied by the characters?

If you have time to complete these experiments it will help you to understand more clearly how the dimensions and resolution of the file; and the units used when setting type-size; are inter-related.
MA
Mark_Alsip
Mar 3, 2009
The freeze was CS4, I can recreate the situation by starting to enter text and not committing; it won’t respond until text is committed.

The problem with the text size and appearance, I’m beaten. I appreciate the suggestions and don’t have the experience to debate more experienced users but the tool has worked exactly as I described, without the jagged appearance and underlining and all, in versions 5, 7, and CS3. I’ve used it too many times to be imagining this. I do appreciate your patience and help guys.
AS
Ann_Shelbourne
Mar 3, 2009
What sort of screen-rendering of the text do you have selected (sharp/smooth/strong etc)? And are you looking at it at other than a 100% zoom?

You wouldn’t be accidentally using Faux styling by chance?

Check your the fly-out menu in your Character Palette.
R
Ram
Mar 4, 2009
enter text and not committing; it won’t respond until text is committed.

At that point, you should at least be able to select the text. Other than that, it’s normal and expected behavior for Photoshop not to respond until you commit the text.
PZ
Ping Zheng
Mar 4, 2009
<<it won’t respond until text is committed.

Photoshop totally not respond? How about select another tool in the toolbox when edit the texts, if you select another tool, Photoshop will commit the text automatically
R
Ram
Mar 4, 2009
Ping,

it won’t respond until text is committed.

Photoshop totally not respond?

No, it won’t —until you commit the text.

How about select another tool in the toolbox

Well, that’s one of the two ways you commit the text, as you yourself say in that same paragraph. 😀

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