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Here’s the sitch: I’ve been designing for close to 13 years; most of them involving home design printed at a professional print shop. So I am aware of the usual caveats that come with that relationship; most notably, the subtle differences in hues from screen to print, or from screen to screen even.
However, this week, I’ve encountered a problem for the first time ever, and have no idea how to solve it. In short, a file I worked on and saved as a flat image (TIFF) opens fine on every computer I tested it on (some without Photoshop installed on them), but when I open the file at the print shop, all of the blue hues come out as magenta/purple.
I’ve tried it at two different print shops and the same thing happened at both; while refusing to open any way but properly in all the home computers I tried opening it on.
But wait, it gets even more weird : the file’s thumbnail comes out as normal (blue) at the print shop… it’s only the the file itself, when opened, that seems to dance to the beat of the wrong color palette.
The profile I’m working with is the default Photoshop one. Namely :
Color Settings: North America General Purpose 2
RGB: sRGB IEC6196602.1
CMYK: U.S. Web Coated (SWOP) v2
Gray: Dot Gain 20%
Spot: Dot Gain 20%
Color Management Policies: Preserve Embedded Profiles
Could this problem be due to the ICC Profile checkbox during Saves being checked? It’s checked and saved as U.S. Web Coated (SWOP) v2. Would unchecking this box and re-saving the TIFF file potentially help cure the problem?
Note: I tried JPG instead of TIFF and the exact same thing happens. Opens normal (blue) on all computers except at the print shop. Print shop shows thumbnail previews correctly, but not the image itself once opened.
I thought including the color profile with the save (checking the ICC Profile box) was supposed to help ensure this sort of thing didn’t happen. Am I better off unchecking it?
PS: I’m not physically present when the printer opens the file. So if he’s prompted for a missing or different color profile, I don’t know what his actual response is. I figure these guys don’t need me to tell them how to handle that (never did before) so the problem must be on my end.
Help!
However, this week, I’ve encountered a problem for the first time ever, and have no idea how to solve it. In short, a file I worked on and saved as a flat image (TIFF) opens fine on every computer I tested it on (some without Photoshop installed on them), but when I open the file at the print shop, all of the blue hues come out as magenta/purple.
I’ve tried it at two different print shops and the same thing happened at both; while refusing to open any way but properly in all the home computers I tried opening it on.
But wait, it gets even more weird : the file’s thumbnail comes out as normal (blue) at the print shop… it’s only the the file itself, when opened, that seems to dance to the beat of the wrong color palette.
The profile I’m working with is the default Photoshop one. Namely :
Color Settings: North America General Purpose 2
RGB: sRGB IEC6196602.1
CMYK: U.S. Web Coated (SWOP) v2
Gray: Dot Gain 20%
Spot: Dot Gain 20%
Color Management Policies: Preserve Embedded Profiles
Could this problem be due to the ICC Profile checkbox during Saves being checked? It’s checked and saved as U.S. Web Coated (SWOP) v2. Would unchecking this box and re-saving the TIFF file potentially help cure the problem?
Note: I tried JPG instead of TIFF and the exact same thing happens. Opens normal (blue) on all computers except at the print shop. Print shop shows thumbnail previews correctly, but not the image itself once opened.
I thought including the color profile with the save (checking the ICC Profile box) was supposed to help ensure this sort of thing didn’t happen. Am I better off unchecking it?
PS: I’m not physically present when the printer opens the file. So if he’s prompted for a missing or different color profile, I don’t know what his actual response is. I figure these guys don’t need me to tell them how to handle that (never did before) so the problem must be on my end.
Help!
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