scan problem

EM
Posted By
Elinor_Miller
Jul 9, 2004
Views
180
Replies
5
Status
Closed
After I scan an image, I cannot activate it. It is grayed out. I’ve increased memory. I’ve been scanning on this scanner for 8 months; now I have a problem. I have uninstalled and reinstalled Photoshop. My OS is 9.2; Photoshop 5.5. What can I do? Ellie
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problem scan

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GB
g_ballard
Jul 9, 2004
I cannot activate it. It is grayed out.

What does that mean?

I would start with the routine disk maintenance

Then search your Mac onboard help for CONFLICT (extensions troubleshooting) <http://www.gballard.net/psd/nolaunch.html>
EM
Elinor_Miller
Jul 9, 2004
Thanks, G. Ballard: I should have been more specific. The scanning and processing in PhotoShop has been working fine until about a week ago, when for no reason I could discern, it began to give me trouble. I do weekly disk maintenance. I’ve found a somewhat combersome way around my problem, but I would like to return to "normal."
B
Buko
Jul 9, 2004
Reinstall the scanner plugin.

trash scanner prefs

could be an extension conflict

have you loaded anthing new on the computer??
NK
Neil_Keller
Jul 10, 2004
I think Buko has nailed the problem. (At least I agree with his diagnosis/solution).

Neil
EM
Elinor_Miller
Jul 11, 2004
Thanks, Buko and Neil Keller. I’ve got it all working now. I appreciate your help and the advancement of my knowledge. Ellie

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