The same thing just happened to me, although my PC isn’t as advanced as yours. Please someone help us!!
A side issue–I have Elements 2.0. Is Elements 2.0.2 an update from Adobe that I have missed? Thanks, Jim
Some info, please. I have Elements 2.0. Is Elements 2.0.2 and update from Adobe that i have missed? Thanks, Jim
I suppose it was a typo. To update on my findings: I installed the latest drivers for the graphics card but still the initialization process stops at the memory scanning and gives the program error message. End of story.
I might say, considering the amount of failures people seem to experience with this program, I’m not so sure I will want to buy it after my trial period is over.
Oops, my problem is solved. Sort of… While installing drivers for the video card, I read a bit in the computer manual and, behold, I’ve only got 64 MB of Ram, so my computer is too old for Photoshop Elements. One more reason to buy another PC….
Sorry to have bothered you all.
Thea,
People really don’t have too many problems with Elements … most people get it, load it and away it goes. Now those people don’t tend to start a message saying "it all went well" … only people who are having problems ask for help … so it is a little misleading. The majority of people really don’t have any problems with it.
Sorry your computer is too old to take Elements but as you said its one more reason it get a new one 🙂 When you get it do try out Elements again … I’m sure that you will like it.
Wendy
But wait … it gets even better. I uninstalled EVERY Adobe product (not just a few of them), and removed EVERY file and registry reference. Cleaned the registry really, really well. Reinstalled Photoshop Elements 2. Crashes in the very same place. Come on now. I’ve gone way farther than any reasonable person should have to go. I’ve done everything on the Website ‘why our product is crashing on your machine’ page. No resolution. I am very adept at these things. Why would Photoshop CS work, and Elements NOT ??? Retarded product. I’m a very unhappy, heavily vested Adobe user. Comments ??
Now here is the stuff going on with the registry from start to finish (or vapor lock) when I start Photoshop Elements 2.0.2. Any clues here to the lack of starting?
2436 57.68547623 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2437 57.68549733 EXPLORER.EXE:1548 QueryValue HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe\RunAsCommand NOTFOUND
2438 57.68551650 EXPLORER.EXE:1548 CloseKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2439 57.68595477 EXPLORER.EXE:1548 OpenKey HKLM\System\CurrentControlSet\Control\Session Manager\AppCompatibility\PhotoshopElements.exe NOTFOUND
2440 57.68653133 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2441 57.68654511 EXPLORER.EXE:1548 QueryValue HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe\AppendPath NOTFOUND
2442 57.68656756 EXPLORER.EXE:1548 CloseKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2443 57.68660043 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2444 57.68661652 EXPLORER.EXE:1548 QueryValue HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe\PATH SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0"
2445 57.68663561 EXPLORER.EXE:1548 CloseKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2446 57.68669924 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2447 57.68671080 EXPLORER.EXE:1548 QueryValue HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe\RunAsOnNonAdminInstall NOTFOUND
2448 57.68672955 EXPLORER.EXE:1548 CloseKey HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\PhotoshopElements.exe SUCCESS Key: 0xE11CA910
2449 57.68876927 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Custom\PhotoshopElements.ex e NOTFOUND
2450 57.68948438 EXPLORER.EXE:1548 OpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PhotoshopElements.exe NOTFOUND
2451 57.70833510 PhotoshopElemen:3256 OpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PhotoshopElements.exe NOTFOUND
2452 58.97815188 PhotoshopElemen:3256 OpenKey HKLM\SOFTWARE\Microsoft\CTF\Compatibility\PhotoshopElements. exe NOTFOUND
2453 58.97903758 PhotoshopElemen:3256 SetValue HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\StillImage\Re gistered Applications\Photoshop Elements SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe /StiDevice:%1 /StiEvent:%2"
2454 59.17028451 PhotoshopElemen:3256 QueryValue HKCR\CLSID\{9F48CC35-BF1A-44ff-97F4-CC1E1D5A8559}\LocalServe r32\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe"
2455 59.17034897 PhotoshopElemen:3256 QueryValue HKCR\CLSID\{9F48CC35-BF1A-44ff-97F4-CC1E1D5A8559}\LocalServe r32\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe"
2456 59.17059820 PhotoshopElemen:3256 SetValue HKCR\CLSID\{9F48CC35-BF1A-44ff-97F4-CC1E1D5A8559}\LocalServe r32\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe"
2457 59.17079862 PhotoshopElemen:3256 SetValue HKCR\CLSID\{9F48CC35-BF1A-44ff-97F4-CC1E1D5A8559}\DefaultIco n\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe ,0"
2458 59.17102775 PhotoshopElemen:3256 SetValue HKCR\PhotoshopElements.Image.2\shell\open\command\(Default) SUCCESS ""C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe" "%1""
2459 59.17127782 PhotoshopElemen:3256 SetValue HKCR\PhotoshopElements.Image.2\shell\print\command\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe -p %1"
2460 59.17146744 PhotoshopElemen:3256 SetValue HKCR\PhotoshopElements.Image.2\DefaultIcon\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe,1"
2461 59.17167292 PhotoshopElemen:3256 SetValue HKCR\PhotoshopElements.Image.2\protocol\StdFileEditing\serve r\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe"
2462 59.17248514 PhotoshopElemen:3256 SetValue HKCR\Photoshop.PlugIn\DefaultIcon\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe,2"
2463 59.17268541 PhotoshopElemen:3256 SetValue HKCR\Photoshop.PlugIn\shell\open\command\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe"
2464 59.17311264 PhotoshopElemen:3256 SetValue HKCR\CLSID\{5BDDE329-543B-411b-A14C-5EB01519338B}\LocalServe r32\(Default) SUCCESS "C:\Program Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe /Automation"
2465 59.25015385 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe NOTFOUND 2466 59.25019841 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE12793F8
2467 59.25022222 EXPLORER.EXE:1548 QueryKey HKCR\Applications\PhotoshopElements.exe SUCCESS Name: \REGISTRY\MACHINE\SOFTWARE\Classes\Applications\PhotoshopEle ments.exe
2468 59.25025357 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe NOTFOUND 2469 59.25028266 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2470 59.25031031 EXPLORER.EXE:1548 CloseKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE12793F8
2471 59.25033055 EXPLORER.EXE:1548 QueryKey HKCR\Applications\PhotoshopElements.exe SUCCESS Name: \REGISTRY\MACHINE\SOFTWARE\Classes\Applications\PhotoshopEle ments.exe
2472 59.25035582 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe NOTFOUND 2473 59.25036741 EXPLORER.EXE:1548 QueryValue HKCR\Applications\PhotoshopElements.exe\TaskbarGroupIcon NOTFOUND
2474 59.25038621 EXPLORER.EXE:1548 CloseKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2475 59.25587349 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe NOTFOUND 2476 59.25590853 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2477 59.25593213 EXPLORER.EXE:1548 QueryKey HKCR\Applications\PhotoshopElements.exe SUCCESS Name: \REGISTRY\MACHINE\SOFTWARE\Classes\Applications\PhotoshopEle ments.exe
2478 59.25596440 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe\shell NOTFOUND 2479 59.25597922 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe\shell NOTFOUND 2480 59.25604739 EXPLORER.EXE:1548 QueryValue HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\Prog ram Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe NOTFOUND
2481 59.25791674 PhotoshopElemen:3256 OpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PhotoshopElements.exe\RpcThreadPoolThrottle NOTFOUND
2482 59.26364419 EXPLORER.EXE:1548 SetValue HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\Prog ram Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe SUCCESS "Adobe Photoshop Elements"
2483 59.26370109 EXPLORER.EXE:1548 CloseKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2484 59.26522412 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe NOTFOUND 2485 59.26525859 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2486 59.26528174 EXPLORER.EXE:1548 QueryKey HKCR\Applications\PhotoshopElements.exe SUCCESS Name: \REGISTRY\MACHINE\SOFTWARE\Classes\Applications\PhotoshopEle ments.exe
2487 59.26531508 EXPLORER.EXE:1548 OpenKey HKCU\Applications\Photos
Very NICE. the posting cut off the end. Here is the final activity in the registry upon the NO START of Elements…..
2487 59.26531508 EXPLORER.EXE:1548 OpenKey HKCU\Applications\PhotoshopElements.exe\shell NOTFOUND 2488 59.26532733 EXPLORER.EXE:1548 OpenKey HKCR\Applications\PhotoshopElements.exe\shell NOTFOUND 2489 59.26543136 EXPLORER.EXE:1548 QueryValue HKCU\Software\Microsoft\Windows\ShellNoRoam\MUICache\C:\Prog ram Files\Adobe\Photoshop Elements 2.0\PhotoshopElements.exe SUCCESS "Adobe Photoshop Elements"
2490 59.26548177 EXPLORER.EXE:1548 CloseKey HKCR\Applications\PhotoshopElements.exe SUCCESS Key: 0xE37DFCC0
2491 61.69673396 PhotoshopElemen:3256 OpenKey HKCU\AppID\PhotoshopElements.exe NOTFOUND 2492 61.69676455 PhotoshopElemen:3256 OpenKey HKCR\AppID\PhotoshopElements.exe NOTFOUND 2493 71.62296305 PhotoshopElemen:3256 OpenKey HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatib ility\Applications\PhotoshopElements.exe NOTFOUND
Grant,
Around here we all all just Elements users … sometimes one of us can come up with an answer sometimes not. It sounds as though you are going to have to call Adobe on this one … I seem to remember that you get one free call to support.
Let us know how you go on
Wendy
Grant,
Just wondering if you have a drawing Tablet?
No drawing tablet here. I can unhook all usb serial and parallel devices and it will still crash. 1024 MB memory, but crashes at the ‘building twain menus’ or shortly thereafter.
grant
Same issue with crashes right around "Building Twain Menus" on opening screen. Oddly, while the shut-down dialog box appears, the application continues to opens underneath. Moving the dialog box off to the side (it’s always on top) allows me to work with the product, but this is ridiculous! Have tried multiple uninstall/reinstalls. Arggh!
Hugh
As a follow-up, I finally resolved my problem. The crash consistently followed the "Building Twain Menus" on opening, but was actually a result of a "Building HP…" message, which clued me in there might be a conflict with my HP USB scanner. After going through a full uninstall of the scanner and scanjet software, including RegEdits and some other steps documented on the HP support site for problematic USB scanners, all works fine! Good luck to you Grant.
Hugh
Hugh,
Glad you have solved the problem and are up and running again.
Wendy
I’m having a similar problem. I installed PhotoShop Elements and nothing seemed wrong with the installation, but when I tried to start it up it froze on "Reading Fonts". If I leave it too long in this state I can’t open the Close Program dialogue box, and have to reboot. I have checked for corrupt fonts, reduced the number of fonts in my fonts folder to less than 200, tried running with no other programs running in the background, and reinstalled. I am completely out of ideas, and can’t find any other ideas on this forum or on the support area of the Adobe site. Does anybody have any ideas?
Heather,
You don’t mention how you checked for corrupt fonts. Reducing the number of you fonts was a good plan however. It has been recommended (to sleuth for a corrupt one) to divide the fonts into two folders, creating an additional one with a new name so it won’t load. Launch the program and see if it is successful with the first half. If all is well, slowly start moving fonts back to the correct folder and relaunching. By process of elimination, though tedious, this should ultimately point out the corrupt font so you can eliminate it.
I tried removing ALL but the default Windows 98 fonts and running PhotoShop Elements – no luck. I also used a program called (I think) FontAgent to detect corrupt fonts. It found three, which I removed. Still no luck. I then used TweakUI just to be sure. Again, no luck. I’m totally out of ideas here. I think the fact that it freezes on reading fonts could be misleading but I’ve still no idea what the actual problem could be.
Are you running a font manager?
Using Nancy’s suggestion to divide and conquer may still be a good idea. It’s possible there’s one in there giving Elements a problem that the other methods aren’t detecting. If you’ve now got the number down below 200, it shouldn’t take long to either weed out the culprit or be able to verify there’s something else going wrong and the font issue is a red herring.
Okay I’ve tried that now, though there were a few fonts I couldn’t move because Windows was using them, and… still no luck. Something weird happened though. After Elements froze, I hit ctrl-alt-del. Elements wasn’t showing as not responding, but I thought it best to hit end task anyway. Elements then successfully completed the loading sequence before closing because… well, because I told it to. I loaded again to see if it would load properly given time, but it completely froze and I had to reboot.
