Hello,
this is the correct procedure to switch from platform. The only thing it costs are the shipping fee for the new DVD’s
Dear ,
Please review your issue resolution below.
To view your case history, visit the Web Email Support Portal at:
http://www.adobe.com/go/uk_supportportal/ If you have difficulties logging in, just click on
http://www.adobe.com/go/tn_XXXX, Adobe ID and Membership FAQ. Thank you for contacting Adobe Customer Care.
Adobe Customer Support
Web Case Details: XXXXXXXX
______________________________________________________
***Notes to Customer***
12/28/200910:04:44
Dear Mr/Mrs Maddens,
Thank you for contacting our Adobe Customer Service.
In order to process your refund, please follow these steps:
1. Go to www.adobe.com
2. Go to Support
3. Go to Customer Service
4. Contact Customer Support
5. Continue to the Customer Support Portal
6. Login in with your Adobe ID and password
7. Click on the Orders <(>&<)>Download tab
8. Select Return/Exchange/Refund from the dropdown menu
9. Then fill out the fields in the Case
10. Scroll to the bottom where you will see a check box to agree to destroy the media
Hopefully I informed you properly, if you have any further questions, please feel free to contact us again.
Best regards,