When opening certian files photoshops dissapears.

MH
Posted By
Marshall_Hines
Oct 8, 2003
Views
381
Replies
16
Status
Closed
..I’ve searched this forum and I’ve found some similar thinigs but not exactally the same as the problem I’m having.

Basically, certian files Ive saved through Photoshop, and through trial and error, I believe its only when I save through "save for web",But I can’t swear to this, but basically when I go to the open dialouge or file broweser and I navigate to one of these folders Photoshop closes down without any message or it’ll give me one of those Windows error send reports.

Now, the other thing is that when I navigate to these same pictures saved through photoshop with Windows Explorer, Explorer shuts down.

Anyone have a remedy for this?

Thanks,
Marshall

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Z
zippy2000
Oct 8, 2003
Did you try reinstalling PS? That might not be the problem, it might be your OS or video card or something. What kind of files are you talking about?

PS> double posting is the fastest way to a lazy response 😮
MH
Marshall_Hines
Oct 8, 2003
Double post was an accident.

Anyway, jpegs are the files that Im noticing this happeneing with. And yes I just reinstalled everything.

But Ill update my video drivers. And Im running XP Pro
Z
zippy2000
Oct 8, 2003
But Ill update my video drivers

thats a good idea 😉
Y
YrbkMgr
Oct 8, 2003
Marshall,

Well, I would have said to try resetting your preferences per the procedure in the faq, but since it happens in Windows Explorer, it’s most certainly an OS issue.

What OS, and what version of Photoshop are you using? Are the files you are trying to access on removable media or across a network? External HD?

Is the issue repeatable in any way? Is this a new issue or has it happened since day one. If the former, what’s changed on your system – add a USB/Firewire drive? Add any internal HD’s?

The more information you give, the better your help will be.

Peace,
Tony
MH
Marshall_Hines
Oct 8, 2003
zippy2000 "When opening certian files photoshops dissapears." 10/8/03 12:47pm </cgi-bin/webx?13/2>

sorry i double posted, ili reply to you here
MH
Marshall_Hines
Oct 8, 2003
OK I updated my drivers… to no avail.

to respond to tony:

I reset the preferences… no difference

im running a pentium 4 2.4 Ghz Windows XP Pro machine, the files are on an internal harddrive. i have PS7 with the 7.0.1 update

I can’t say that it was from day one because as I said I think its only from the "save for web" dialouge, and I was doing very little web work when I first got PS7

so any thoughts from that info?
Y
YrbkMgr
Oct 8, 2003
Well, as it sits, it’s WAY too tough to troubleshoot. IMO, the best way to TS this is to see if you can MAKE it happen. Determine if it’s file specific or folder specific.

Make sure and run scandisk on your drive.

I’d bet money it’s not a Photoshop issue if it happens when navigating with Windows Explorer.

Also, for giggles and grins, go to the Knowledgebase and do a search on preferences files. There’s an article that tells the locations of the Image Ready preferences. I’d try that too, but I’m still leaning toward the OS/File/Folder as being an issue.

Also, clean out your temp directories.

Peace,
Tony
MH
Marshall_Hines
Oct 8, 2003
Ok, I can MAKE it happen its seems to be file type specific.

now when you say that youre leaning toward the OS/File/Folder as being the issue… how would i go about finding out if that is it and if it is then fixing it…

think ive just decided to switch to mac 😉
Y
YrbkMgr
Oct 8, 2003
Okay… progress. Good. Tell us what makes you think it’s file type specific.

First thing clean out temp files from your temp folder, then run scandisk.

Next, what file types cause the problem? JPG’s only? You can save JPG’s from PS or Image Ready. Does the problem occur regardless of which program saved a file? Create a brand new jpg in PS, and a new one in IR. Then try to get them – any problems?

What happens if you move those files to a different folder?
MH
Marshall_Hines
Oct 8, 2003
Well, I guess its not going to do it.

But the reason I think its file type specific is becasue I have multiple folders all with differnt kinds of files in them.

And from what I can tell only folders with jpgs and gifs shut the program you are viewing them in down. Now thats not to say its all jogs, and all gifs. These ones you just asked me to create are working fine.

Ive run scandisk and cleared my temp.

And you asked what happened if I moved these files to a differnt folder. well the problem is if I open the folder to move them its shuts down.
Y
YrbkMgr
Oct 8, 2003
well the problem is if I open the folder to move them its shuts down.

What shuts down? Windows Explorer?
DM
dave_milbut
Oct 8, 2003
i’m guessing it’s a bad file somewhere in that directory. try turning thumbnails off in explorer before going into that dir. if that still doesn’t work you may need to resort to the command prompt. you need to go through the files to see what’s bad.

take 1/2 the files out and try to enter the folder. if you get in, the bad one’s in the 1/2 you moved. rinse and repeat until you find the bad one.
Y
YrbkMgr
Oct 9, 2003
if that still doesn’t work you may need to resort to the command prompt.

That would’ve been my next suggestion. Milbut to the rescue!
L
LenHewitt
Oct 9, 2003
Marshall,

I’ve moved your duplicate topic to join your original posting
DB
Donna_Burnette
Oct 9, 2003
I have just started having the exact same problem this morning!!:-( I am running PS 7 on XP Pro…
I have cleared all temp files…
I don’t understand the problem, but have found a way around… Rather than move the files through Win Exp – simply drag and drop them to another folder using the PS file browser – hope that helps you to at least access them again!
Good Luck!
HP
Helen_Polson
Oct 9, 2003
This is something which every now and then happens to me- if I navigate to a certain folder (normally one with lots of files in) whatever program I’m using (Windows Explorer, Photoshop etc) will shut down with no error message. I’ve found the only way round is to copy the entire folder (without opening it!) and paste it somewhere else. This new folder then opens normally.
It hasn’t happened since I’ve been looking after the hard drive a bit better- regularly defragging and scanning for errors seems to have helped.

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