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Donna
This is the email that I received from Epson today. I’m running XP so the location of the files was slightly different but I was able to find the services window. This was their possible cure for the interface acquisition module problem.
Thank you for contacting the Epson Connection.
It is possible your Windows Image Acquisition (WIA) service is not started.
To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and
look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA)
service again and select the START option with your Left mouse button please.
If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue.
Bill
This is the email that I received from Epson today. I’m running XP so the location of the files was slightly different but I was able to find the services window. This was their possible cure for the interface acquisition module problem.
Thank you for contacting the Epson Connection.
It is possible your Windows Image Acquisition (WIA) service is not started.
To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and
look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA)
service again and select the START option with your Left mouse button please.
If you require further assistance with this particular issue, please ensure all of our previous correspondence is contained in your reply, so we can better track the history of this issue.
Bill
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