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233
Replies
3
Status
Closed
I work the helpdesk for a government agency and I have a user that is getting a particular error whenever he opens a PDF Document he is receiving an error that says "Some Text Layers contain fonts that are missing. These Layers will need to be updated to have the missing fonts replaced before they can be used for Vector Based Output". It then gives the option to update now, which he has done, and saved the document. However this messagae keeps coming up anytime he has opened the document. After all of this has been done the user is getting an error concerning saving the file in .jpg format and will not allow him to do so.
I used the support document 3193333 out of the Support KnowledgeBase and tried some of the fixes there except for the Windows based fixes. The only problem with these fixes was that the user did not actually use Illustrator in any step creating the problem documents. I also tried adding the Adobe Type manager, rasterizing the document and reinstalling Photoshop as well. Rasterizing the document got rid of all the messages, but then he wasn’t able to edit the text as he wanted to. The Type repair droplet also seemed to have solved the issue of saving the file as a .jpg file, but the update error message was still coming up even opening the file that way.
I went so far as to create a new document with the same amount of layers and the same font and had no problems with anything leading me to believe that it is a corrupt document.
I would love for someone to give insight into how I could go about fixing this issue. Thank you for your help in advance.
I used the support document 3193333 out of the Support KnowledgeBase and tried some of the fixes there except for the Windows based fixes. The only problem with these fixes was that the user did not actually use Illustrator in any step creating the problem documents. I also tried adding the Adobe Type manager, rasterizing the document and reinstalling Photoshop as well. Rasterizing the document got rid of all the messages, but then he wasn’t able to edit the text as he wanted to. The Type repair droplet also seemed to have solved the issue of saving the file as a .jpg file, but the update error message was still coming up even opening the file that way.
I went so far as to create a new document with the same amount of layers and the same font and had no problems with anything leading me to believe that it is a corrupt document.
I would love for someone to give insight into how I could go about fixing this issue. Thank you for your help in advance.
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