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Installed CS on Mac with no problems last week however received CS for Windows today and nothing but problems.
Using Windows XP Pro Removed Photoshop 7.01 using add/remove facility
De-activated Norton antivirus, shut down Zone Alarm Pro and installed CS. All went smoothly. Activated CS on line. Although no programmes running in background restarted PC.
Norton and Zone alarm have not caused any problems in the past with Photoshop 7.01.
Photoshop CS loads correctly but then CS displays the following Adobe generated message; ‘An error has been detected with a required application library and the product cannot continue. Please reinstall the application’. No error codes appear in this message.
I remove CS using add/remove programmes facility and restart in safe mode only to get the same message. Same problem occurs after 3rd attempt to install. I opted for activation by telephone on the third attempt.
Through trial an error it seems this message only appears if Zone Alarm Pro is running even though CS has full permissions.
Has anyone else experienced such problems? I have spent all afternoon researching the problem but other than waiting for a possible solution from Zone Alarms I have come up against a brick wall. Two phone calls to Adobe UK have not resolved an issue which is an enigma to them.
Nick
Using Windows XP Pro Removed Photoshop 7.01 using add/remove facility
De-activated Norton antivirus, shut down Zone Alarm Pro and installed CS. All went smoothly. Activated CS on line. Although no programmes running in background restarted PC.
Norton and Zone alarm have not caused any problems in the past with Photoshop 7.01.
Photoshop CS loads correctly but then CS displays the following Adobe generated message; ‘An error has been detected with a required application library and the product cannot continue. Please reinstall the application’. No error codes appear in this message.
I remove CS using add/remove programmes facility and restart in safe mode only to get the same message. Same problem occurs after 3rd attempt to install. I opted for activation by telephone on the third attempt.
Through trial an error it seems this message only appears if Zone Alarm Pro is running even though CS has full permissions.
Has anyone else experienced such problems? I have spent all afternoon researching the problem but other than waiting for a possible solution from Zone Alarms I have come up against a brick wall. Two phone calls to Adobe UK have not resolved an issue which is an enigma to them.
Nick
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