Failing OpenGL & Mystery Wacom Int3

KB
Posted By
Kevin_Brusie
Dec 9, 2008
Views
480
Replies
5
Status
Closed
Ok… tried posting under other topics, but I guess I need to start my own. I have tried calling tech support (HAH!!) and I am teetering on returning CS4. So PLEASE someone from the mothership give me a sign you care…

Nvidia GeForce 8600GT 256mb downloaded the drivers last week (Driver Version: 6.14.0011.7824) Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 Processor: Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz (2 CPUs) Memory: 2814MB RAM
Page File: 1049MB used, 3652MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

Tech support says I am configured fine. But I need to have a compatible video card. I say based on specs it is. They say but it might not. I ask for list of "approved cards" and they can’t tell me… they then tell me its Nvidia & Wacoms problem (but Autodesk works fine?) and transfer me to customer service to get me the mysterious list of approved vid cards (which I have searched for on the site – can someone point me top this?)and then cust service is reading off the side of the box "must have 1..2..8.. mb of " not even aware of what it is she is reading… then when I ask for SPECIFICS I am cut off. No call back even though she asked for my number in case we were… you know… cut…

So… PLEASE… can I find out if my card is OK for this new OpenGL stuff?

Why is my Wacom Not working?[downloaded latest drivers and called their support] It shows up all cursor function fine, except when you try to paint… NOTHING appears. (Invisible ink, perhaps? Is this a feature?)

Thanks in advance for some solid and meaningful response(s)….
DE
David_E_Crawford
Dec 9, 2008
Have you updated directx? here is the webpage if you decide to do so

< http://www.microsoft.com/downloads/details.aspx?FamilyID=2da 43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en>

Also here is a website for driver sweeper. It is free and cleans up left over stuff. Read directions it is straight forward. I have used it in Vista 64 bit for my ATI card and it works great.

<http://www.guru3d.com/index.php?page=driversweeper>
KB
Kevin_Brusie
Dec 10, 2008
Thanks for the driver sweeper. I’ll run that tomorrow when back in the office near the problem machine. As for DirectX I have been to the Microsoft website, even again today, and have downloaded the latest V of DirectX 9 [Apparently 10 is Vista only?]

Strange times indeed.
KB
Kevin_Brusie
Dec 10, 2008
DISCOVERY!!! Ok, I THINK I have it solved… NVidia Controll Panel, under the 3D settings, is a choice of either "Use the advanced 3D image settings" OR "Let the 3D App decide" well, I switched from the first to "Let the App decide" and it appears that OpenGL is fine AND the WACOM is operating normally!!!

It’s been about 30 minutes of normal functionality (anew world record for me). Let’s assume no more news is good news. My apologies for all the bad thoughts I had towards the great folks in San Jose and beyond… 🙂
KB
Kevin_Brusie
Dec 10, 2008
Well – partial success. The Open GL seems to remain active but the Wacom still craps out after a bit… though interestingly quite a bit longer (like about 2 hours now)… It will restart fine when I open the Wacom utility to reload the Wacom Driver. Must of course restart CS4 too. Now to hound Wacom for a bit…
DE
David_E_Crawford
Dec 10, 2008
Yes, directx 10 is vista only. 10.1 came with service pack 1. 11.0 is due with windows 7 and can be used with vista…… lol So many changes it is hard for 3rd party vendors to take advantage of the updates. Not to mention opengl 3.0.

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