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A member of my camera club contacted me, as he had heard that I could fix computer problems. He
had Photoshop CS2, which was working OK until he installed Monaco EZ Color 1.5. After this
instillation all the images he tried to work on in Photoshop showed up in incorrect colors. His
thumbnails were correct, colors were correct in other (non-Adobe) programs, but Photoshop colors
were incorrect. As an example, see the Courthouse correctly here at this URL (
href="http://straehle.smugmug.com/photos/116473362-S.jpg">
<http://straehle.smugmug.com/photos/116473362-S.jpg> ), and incorrectly at
href="http://straehle.smugmug.com/photos/116473370-S.jpg">
<http://straehle.smugmug.com/photos/116473370-S.jpg> /a> .
I went to his house and checked all the color settings. If View Proof Colors were checked, then
the image would render properly. We uninstalled the Monaco EZ Color which did not correct the
problem. I looked at the photos in Bridge and both the thumbnails and the preview were incorrect.
He had a copy of PS Elements on his machine and it showed the incorrect colors. I advised him to
uninstall both Photoshop and Elements and reinstall only Photoshop.
He did that after I left and reported no change. I returned to capture these images to use here.
The problem had not changed. These examples were taken as screen captures as that was the only way
to depict the color change correctly. Note that the Navigator image of the correct picture depicts
the false colors also.
I have changed all the color management controls that I am aware of to no effect. It appears that
either some setting in Photoshop is incorrect or that some file has been corrupted. I came to the
latter conclusion after seeing the problem in Bridge and Elements as well as CS2. If anyone has
any ideas or something I could try, I’d be most appreciative.
had Photoshop CS2, which was working OK until he installed Monaco EZ Color 1.5. After this
instillation all the images he tried to work on in Photoshop showed up in incorrect colors. His
thumbnails were correct, colors were correct in other (non-Adobe) programs, but Photoshop colors
were incorrect. As an example, see the Courthouse correctly here at this URL (
href="http://straehle.smugmug.com/photos/116473362-S.jpg">
<http://straehle.smugmug.com/photos/116473362-S.jpg> ), and incorrectly at
href="http://straehle.smugmug.com/photos/116473370-S.jpg">
<http://straehle.smugmug.com/photos/116473370-S.jpg> /a> .
I went to his house and checked all the color settings. If View Proof Colors were checked, then
the image would render properly. We uninstalled the Monaco EZ Color which did not correct the
problem. I looked at the photos in Bridge and both the thumbnails and the preview were incorrect.
He had a copy of PS Elements on his machine and it showed the incorrect colors. I advised him to
uninstall both Photoshop and Elements and reinstall only Photoshop.
He did that after I left and reported no change. I returned to capture these images to use here.
The problem had not changed. These examples were taken as screen captures as that was the only way
to depict the color change correctly. Note that the Navigator image of the correct picture depicts
the false colors also.
I have changed all the color management controls that I am aware of to no effect. It appears that
either some setting in Photoshop is incorrect or that some file has been corrupted. I came to the
latter conclusion after seeing the problem in Bridge and Elements as well as CS2. If anyone has
any ideas or something I could try, I’d be most appreciative.
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