First try resetting the tools and see if that helps. There’s a small box at the far left of the Option Bar (the one right under the Adobe logo) Click on it and choose "Reset all Tools."
If that doesn’t work, try deleting the Elements preference folder: With Elements closed, click on the start up icon and then make a QUICK grab for (win) Control, Alt, and Shift keys (Mac) Command, Option, and Shift. Hold all three down until you get a screen asking if you want to delete Settings. Say Yes. A new preference folder will build as Elements continues to launch.
If neither of these correct the problem, repost and let us know.
Thank you Beth for your reply,however I tried both methods and neither one solved the problem. I’m using Win XP,256mb Ram,plenty of HD space. I’m at a loss for what is causing my problem.
Hi Elmer, I had a similar problem with the Hints palette with GoLive 6. When I opened Hints, the cursor would disappear, the hints never showed up, and if I fooled around with it for a few minutes, the Mac would freeze up.
I installed it on all our 3 family Macs all using OS 9.2.2, and the problem existed on all of them. Then,,,,,,,,I got a new iMac with Panther, installed GoLive on it, and Hints worked. I never found the reason, but there must have been a conflict somewhere. Jane
