Suddenly not able to open files in CS1

JR
Posted By
Julian_Ravilious
Sep 15, 2006
Views
292
Replies
8
Status
Closed
Been using a version of CS1 to do image work for a year at least on same G5. Process hundreds of images a week. No problems.

Yesterday it says "could not complete your request because of a program error", when I try to open a file. After trying all the usual things, I run cocktail and re-start and it works fine.

Today I process 50 images in the morning. This afternoon I get the same error message and no matter what I try, I can’t get it to open a file.

I fear it may be my machine? Is the drive on the way out? I have no other versions of Photoshop that I can try, but the files open fine on other computers. ‘Preview’ opens the files, I don’t think memory is a problem.

Any ideas would be gratefully received,

Thanks
Related Tags
file open

Must-have mockup pack for every graphic designer 🔥🔥🔥

Easy-to-use drag-n-drop Photoshop scene creator with more than 2800 items.

B
Buko
Sep 15, 2006
Does it work in a new user?
JR
Julian_Ravilious
Sep 15, 2006
I set up a new user and yes it then opens in Photoshop.

So are we saying there’s been some kind of preference corruption with my usual log-in? And this only seems to show itself when opeing files in photoshop?

Obviously it’s not a photoshop or image problem as such.
B
Buko
Sep 15, 2006
There is some corruption in you main user account.

first thing I would do is trash the photoshop prefs.

If that does not work duplicate the prefs from the new user account and replace the prefs in the main user.

If that does not work let us know.

tell us if it worked too.
JR
Julian_Ravilious
Sep 15, 2006
Thanks I’ll give it a try and report back on Monday.
JR
Julian_Ravilious
Sep 18, 2006
I’m afraid to say it made no difference. It just hangs and gives a ‘photoshop is not responding’ message. Next idea?
B
Buko
Sep 18, 2006
If it works in a new user then something is drasticly wrong in the old account.

An Archive and install should fix things.
JR
Julian_Ravilious
Sep 18, 2006
I have re-installed cs1 and also ps7. Neither will open files.

The computer is working perfectly in all other ways.

It must be a user preference rather than a software preference??
B
Buko
Sep 18, 2006
An Archive and install refers to the OS not Photoshop.

How to Master Sharpening in Photoshop

Give your photos a professional finish with sharpening in Photoshop. Learn to enhance details, create contrast, and prepare your images for print, web, and social media.

Related Discussion Topics

Nice and short text about related topics in discussion sections