Still image import from camcorder problem

Posted By
Apr 26, 2005
I often import still images into Photoshop from my camcorder connected to the computer via firewire when I do stop motion animation.
I use file>import>wia sony dv camcorder to access a window that lets me make all of the captures.
Normally, the still images are captured at the same size as the camcorder creates, in this case 720 x 576 pixels at 72 dpi (PAL). This has always worked fine in Photoshop 7 and CS.
Now since I upgraded to win xp service pack 2, the same camcorder and computer are producing images that are 1/4 size, that is 360 x 288 pixels at 72 dpi. It happens with either Photoshop 7 or Photoshop CS if the system is on win xp sp2.
Is this a problem with how Photoshop and win xp sp2 work together, or am I setting something wrong? I can’t see any preference options that would affect this that I can change. I’m not sure where to look for options of this in win xp.
The same camcorder continues to work as expected when I do the still image captures on another computer at work that runs win xp sp1.
Can anyone please advise me on what may be going on here and how to solve the problem? Thanks a lot for any help.

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