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Hello…
We have a strange situation that has been affecting our systems for a while now and could never figure it out.
We have a Canon CLC 1120. It is a color copier, printer, and scanner (via fiery). We would start PS then go to import and then twain and then choose the fiery scan and then connect to the clc device. Now a fiery scan screen pops up, we could always get the preview fine. But on some machines, the scan screen simply disappears the moment you click on scan. You can repeat this over and over again….
This issue does not happen when scanning from something like MS Photo Editor (even on the problematic machines). The Win98 machines seems to be trouble-free. The problematic machines seems to be all Windows 2000 and some Windows XP machines. I have tried re-installation both PS and the fiery scan driver (in different order).
Canon support claims that since it works within MS apps, then the problem is with PS. Also since it works on some XP and not other, we are at a lost. It is becoming an issue since we are fading out all Win98 machines…
Thanks in advance….
We have a strange situation that has been affecting our systems for a while now and could never figure it out.
We have a Canon CLC 1120. It is a color copier, printer, and scanner (via fiery). We would start PS then go to import and then twain and then choose the fiery scan and then connect to the clc device. Now a fiery scan screen pops up, we could always get the preview fine. But on some machines, the scan screen simply disappears the moment you click on scan. You can repeat this over and over again….
This issue does not happen when scanning from something like MS Photo Editor (even on the problematic machines). The Win98 machines seems to be trouble-free. The problematic machines seems to be all Windows 2000 and some Windows XP machines. I have tried re-installation both PS and the fiery scan driver (in different order).
Canon support claims that since it works within MS apps, then the problem is with PS. Also since it works on some XP and not other, we are at a lost. It is becoming an issue since we are fading out all Win98 machines…
Thanks in advance….
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