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Hello all,
First, the advice…whether certain of its necessity or not:
If installing Photoshop CS on a laptop, I suggest that before activating it you first shut down the laptop and then remove all modular periperhals that aren’t required for connection to the internet. That is, any modular CD/DVD bays, PC cards, etc. Then, reboot and proceed with the activation. Why? To isolate activation to using only the IDs (or whatever) of "fixed" hardware components in establishing the activation key for the system.
I’m not sure of this, but it may be that if you activate PS CS on a laptop while any peripheral hardware is installed, you run the risk of that hardware being tied to the activation process and any subsequent reactivation might fail. I say "might" because supposedly one or two changes in the h/w configuration shouldn’t affect activation, but I’m no longer certain of that.
And now, the gripe…
This is not true only of Adobe, but of any software company requiring product activation: Users of the software are apt to use the software any time of day, 24/7. If that software fails with some error requiring reactivation, then the manufacturer should provide full support for reactivation, up to and including personal support also on a 24/7 basis.
I’ve seen that isn’t the case with Adobe. On this late Sunday night, around 1am, I find PS CS giving me a notice of activation being required, as the 30-day grace period has expired. This comes on my laptop, my second permissible activated computer, which I first activated PS CS on a couple of months ago. When I attempted reactivation via the internet, activation was denied. On the automated phone system, the same was true. The next step then was personal support by phone…only to learn that such support is provided only from 6am-8pm Pacific Standard Time, 7 days per week. While I’d normally consider such hours reasonably generous, I do not consider that true when the software is non-functional for reasons of activation issues.
Why did this happen? I’m not sure, but I’ll attribute it to something similar to the bug of reactivation being required after using System Restore. Specifically, odd problems with Internet Explorer found me deciding to revert my laptop back to an older system image I’d made using Drive Image in 2002. So, first I created a "2004" image of my current system, and then replaced my system partition with the 2002 image. Beginning to uninstall older applications and install newer ones, I saw more work was ahead of me than expected, so I reverted back to the 2004 image. Technically, nothing should have been different about my laptop from the state it was originally in before I restored the 2002 image. PS CS should have already been in an activated state, and it should have run just fine after restoring the 2004 image. No such luck though, and worse yet was being denied activation. This was unlike where I went through various reactivations on my desktop PC without a hitch.
Thinking through what might be wrong, the idea came to me that I was running my PC in a lesser configuration than when I activated it. Namely, my SlimSCSI card was not installed and my CD-RW drive had been swapped out with my DVD drive. So, I re-established the hardware configuration applicable at the time when PS CS was first activated and then attempted reactivation. Still, no luck. Even as that failed to provide a solution, I do think it merits consideration when one is activating PS CS on a laptop, hence my earlier advice.
My final effort was to see if an Advanced Uninstall and reinstall of PS CS would work. As expected, it did not.
So, all I can say is activation is a pain…especially when one can’t reactivate and has no personal support available to immediately get PS CS back up and running. With no help from Adobe, but rather from a third party, all is well now, and therein lies the "Paradox".
Regards,
Daryl
First, the advice…whether certain of its necessity or not:
If installing Photoshop CS on a laptop, I suggest that before activating it you first shut down the laptop and then remove all modular periperhals that aren’t required for connection to the internet. That is, any modular CD/DVD bays, PC cards, etc. Then, reboot and proceed with the activation. Why? To isolate activation to using only the IDs (or whatever) of "fixed" hardware components in establishing the activation key for the system.
I’m not sure of this, but it may be that if you activate PS CS on a laptop while any peripheral hardware is installed, you run the risk of that hardware being tied to the activation process and any subsequent reactivation might fail. I say "might" because supposedly one or two changes in the h/w configuration shouldn’t affect activation, but I’m no longer certain of that.
And now, the gripe…
This is not true only of Adobe, but of any software company requiring product activation: Users of the software are apt to use the software any time of day, 24/7. If that software fails with some error requiring reactivation, then the manufacturer should provide full support for reactivation, up to and including personal support also on a 24/7 basis.
I’ve seen that isn’t the case with Adobe. On this late Sunday night, around 1am, I find PS CS giving me a notice of activation being required, as the 30-day grace period has expired. This comes on my laptop, my second permissible activated computer, which I first activated PS CS on a couple of months ago. When I attempted reactivation via the internet, activation was denied. On the automated phone system, the same was true. The next step then was personal support by phone…only to learn that such support is provided only from 6am-8pm Pacific Standard Time, 7 days per week. While I’d normally consider such hours reasonably generous, I do not consider that true when the software is non-functional for reasons of activation issues.
Why did this happen? I’m not sure, but I’ll attribute it to something similar to the bug of reactivation being required after using System Restore. Specifically, odd problems with Internet Explorer found me deciding to revert my laptop back to an older system image I’d made using Drive Image in 2002. So, first I created a "2004" image of my current system, and then replaced my system partition with the 2002 image. Beginning to uninstall older applications and install newer ones, I saw more work was ahead of me than expected, so I reverted back to the 2004 image. Technically, nothing should have been different about my laptop from the state it was originally in before I restored the 2002 image. PS CS should have already been in an activated state, and it should have run just fine after restoring the 2004 image. No such luck though, and worse yet was being denied activation. This was unlike where I went through various reactivations on my desktop PC without a hitch.
Thinking through what might be wrong, the idea came to me that I was running my PC in a lesser configuration than when I activated it. Namely, my SlimSCSI card was not installed and my CD-RW drive had been swapped out with my DVD drive. So, I re-established the hardware configuration applicable at the time when PS CS was first activated and then attempted reactivation. Still, no luck. Even as that failed to provide a solution, I do think it merits consideration when one is activating PS CS on a laptop, hence my earlier advice.
My final effort was to see if an Advanced Uninstall and reinstall of PS CS would work. As expected, it did not.
So, all I can say is activation is a pain…especially when one can’t reactivate and has no personal support available to immediately get PS CS back up and running. With no help from Adobe, but rather from a third party, all is well now, and therein lies the "Paradox".
Regards,
Daryl
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