Trouble reinstalling after Windows xp crash

JP
Posted By
Jefrey_P_Newcomer
Feb 2, 2009
Views
509
Replies
5
Status
Closed
I have recently bought the upgrade to PS cs4 and installed it over my cs3 version. Shortly after this windows crashed & I had to reinstall windows XP but I can’t seem to reinstall PS cs4 I get a 1605 message. If I just try to run the old program which still on my C drive the program opens and then I get a 147:20 message sayiong I have to reboot(w/o success) I would uninstall ps, but the program won’t let me get as far as being able
to deactivate it. Thanks for any help!

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SS
Steve Sprengel
Feb 2, 2009
Don’t worry about deactivating it. Whenever you try to activate it the third time, it’ll automatically deactivate the oldest activation…or at least that has been my experience after an XP crash-reinstall, and worst-case you’d have to call adobe to do the reactivation.

If you cannot get it to uninstall, you may need to use MSIClean to wipe out Windows installer information for it:

<http://windowsxp.mvps.org/MSICLEAN.htm>
BL
Bob Levine
Feb 2, 2009
Don’t worry about deactivating it. Whenever you try to activate it the third time, it’ll automatically deactivate the oldest activation

Where did you get that from?

Bob
RK
Rob_Keijzer
Feb 2, 2009
Don’t worry about deactivating it. Whenever you try to activate it the third time, it’ll automatically deactivate the oldest activation

That’s not true.

Rob
SS
Steve Sprengel
Feb 3, 2009
That’s how it’s worked for me when I’ve had a crash and it was installed on two machines and a hard-drive crashed so I didn’t have a chance to deactivate. One time it happened, it picked the wrong machine and I had to activate Photoshop on that machine, again, and it deactivated the real one that crashed. Another time it picked the right one. Perhaps it choose the one used least recently rather than activated least recently, but I’ve never had to call Adobe about deactivating after a crash.

Perhaps it works differently, now. The bottom line is that you should not have to worry about deactivating Photoshop just to be able to install it, again. The worst that can happen is you have to call Adobe and have a discussion about what happened and have them do it.
BL
Bob Levine
Feb 3, 2009
Adobe does not deactivate software.

As I understand it, the activation counter does reset from time to time to allow for things such as crashed harddrives but that’s not the same thing as having an old activation deactivated.

Bob

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