PS crashes on startup

DL
Posted By
Daniel_Larsen
Dec 26, 2008
Views
164
Replies
5
Status
Closed
PS opens OK. WHen file is opened it crashes and I get a message saying that PS has quit unexpectedly.
My computer is also stalling before it crashes.
Another problem is that the computer is slowing down…. wonder if it is all related. Here is my crash report – I would appreciate any help. Thanks!

Process: Adobe Photoshop CS3 [380]
Path: /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app/Contents/MacOS/Adobe Photoshop CS3 Identifier: com.adobe.Photoshop
Version: 10.0.1 (10.0.1×20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]) (10.0.1) Code Type: X86 (Native)
Parent Process: launchd [94]

Date/Time: 2008-12-25 16:23:32.079 -0800
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000016 Crashed Thread: 11

Thread 0:
0 …ple.CoreServices.CarbonCore 0x95844f02 MPTaskIsPreemptive + 27 1 com.apple.HIToolbox 0x914fe7d7 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char) + 35
2 com.apple.HIToolbox 0x91528942 PullEventsFromWindowServer + 18 3 com.apple.HIToolbox 0x915d89a0 GetNextEventMatchingMask + 64 4 com.apple.HIToolbox 0x915d8826 WNEInternal + 151
5 com.apple.HIToolbox 0x915d8785 WaitNextEvent + 54
6 com.adobe.Photoshop 0x0005e1e7 0x1000 + 381415
7 com.adobe.Photoshop 0x006e46d5 0x1000 + 7222997
8 com.adobe.Photoshop 0x0005ff42 0x1000 + 388930
9 com.adobe.Photoshop 0x000602cd 0x1000 + 389837
10 com.adobe.Photoshop 0x0006045d 0x1000 + 390237
11 com.adobe.Photoshop 0x00060570 0x1000 + 390512
12 com.adobe.Photoshop 0x00219cd6 0x1000 + 2198742
13 com.adobe.Photoshop 0x00219d31 0x1000 + 2198833
14 com.adobe.Photoshop 0x00003272 0x1000 + 8818
15 com.adobe.Photoshop 0x00003199 0x1000 + 8601

Thread 1:
0 libSystem.B.dylib 0x956c74a6 mach_msg_trap + 10
1 libSystem.B.dylib 0x956cec9c mach_msg + 72
2 …ple.CoreServices.CarbonCore 0x9584e8c3 TS_exception_listener_thread + 155 3 libSystem.B.dylib 0x956f86f5 _pthread_start + 321
4 libSystem.B.dylib 0x956f85b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x956c7506 semaphore_timedwait_signal_trap + 10 1 libSystem.B.dylib 0x956f984f _pthread_cond_wait + 1244 2 libSystem.B.dylib 0x956fb0d3 pthread_cond_timedwait_relative_np + 47 3 com.apple.Foundation 0x918a9b1c -[NSCondition waitUntilDate:] + 236 4 com.apple.Foundation 0x918a9930 -[NSConditionLock lockWhenCondition:beforeDate:] + 144 5 com.apple.Foundation 0x918a9895 -[NSConditionLock lockWhenCondition:] + 69 6 com.adobe.Photoshop 0x00e70db5 0x1000 + 15138229
7 com.adobe.Photoshop 0x00e0c611 0x1000 + 14726673
8 com.adobe.Photoshop 0x00e6f2e0 0x1000 + 15131360
9 com.apple.Foundation 0x91863bad -[NSThread main] + 45 10 com.apple.Foundation 0x91863754 __NSThread__main__ + 308 11 libSystem.B.dylib 0x956f86f5 _pthread_start + 321
12 libSystem.B.dylib 0x956f85b2 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x956c74fa semaphore_timedwait_trap + 10 1 …ple.CoreServices.CarbonCore 0x9588381b MPWaitOnSemaphore + 125 2 MultiProcessor Support 0x1a6e406b 0x1a6ae000 + 221291 3 …ple.CoreServices.CarbonCore 0x95870463 PrivateMPEntryPoint + 56 4 libSystem.B.dylib 0x956f86f5 _pthread_start + 321
5 libSystem.B.dylib 0x956f85b2 thread_start + 34

Thread 4:
0 libSystem.B.dylib 0x956ce68e __semwait_signal + 10
1 libSystem.B.dylib 0x956f936d pthread_cond_wait$UNIX2003 + 73 2 …ple.CoreServices
Related Tags
crash start

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R
Ram
Dec 26, 2008
What kind of routine maintenance do you run on your machine? What steps have you taken so far to try to fix it?

As a basic troubleshooting step, make a new account in your Mac and log-in as a different user. If the problem goes away, you know you have some preferences corrupted in your regular account. If it persists, you know that your system is messed up.

Corrective measures include: trashing your Photoshop preferences (always the first step); reinstalling the application; Repairing Permissions with Apple’s Disk Utility before and after installing any software; running DiskWarrior; doing an Archive and Install of the OS.

I’m not qualified to read crash logs, but I do suspect a faulty install or even hardware problems.
R
Ram
Dec 26, 2008
You are one version behind in your OS. 10.5.6 is out.
B
Buko
Dec 26, 2008
Sounds like your TWAIN.plugin this is covered in the FAQs
D
DYP
Dec 26, 2008
Do not update to 10.5.6 unless you have a backup of 10.5.5 or you can do the update on a different partition.

That we you can revert back if 10.5.6 breaks anything that is critical.
WZ
Wade_Zimmerman
Dec 27, 2008
Try this go to your users preferences and trash this folder and file.

Adobe Photoshop Settings folder and the com.adobe.Photoshop.plist.

Then restart your computer, jut for the fun of it.

And see if life is better.

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