CS3 Crashes and Error Reports

ND
Posted By
Neil_Delve
Apr 9, 2008
Views
160
Replies
4
Status
Closed
I am new to CS3 and whilst working through some tutorials in Magazines, CS3 crashes with no warning. I am sure you understand the frustration!!
Once closed it generates an error report which can be sent, if you fill in your email address you should get a response….
I have sent this error report 7 or 8 times and had no feedback at all. I now feel I cannot use the software as anything I do is lost at every crash.
Where do these report go to and is there a solution??
Thanks in advance…

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R
Ram
Apr 9, 2008
Neil,

Please note that you are not addressing Adobe here in these user to user forums.

In any event, don’t expect any feedback on crash reports. :/ Those reports go to Apple; some of them may be forwarded to Adobe. End of story as far as the user is concerned.

Are you running Photoshop 10.0.1 and Bridge 2.1.1.9?

What exact version of the OS? How much installed RAM? What’s the memory allowance to Photoshop? (It may be set too high.) Free space on hard drive? Scratch disk on separate internal drive?

What machine? Mac-Intel or Mac PPC?

What routine maintenance do you perform on your machine? (see next post)
R
Ram
Apr 9, 2008
I still advocate Repairing Permissions (with Apple’s Disk Utility) before AND after any system update or upgrade, as well as before AND after installing any software that requires an installer that asks for your password.

I have seen software installations go sour because the installer did not find everything as and where it should be.

I have also seen software installations go bad because the installer did not clean up after itself properly and did not leave everything as and where it should be.

This is just my own personal opinion and practice based on my own observations. Others may disagree and that’s OK. I can only base my routines and my advice to others on my own experience and conclusion. I don’t pretend to know why others believe otherwise.

Repairing Permissions after the fact (i. e. not immediately before and after an install) may NOT help. Try it anyway, though.

====

Additionally, if your machine does not run 24/7 so that it runs the daily, weekly and monthly Cron Scripts in the middle of the night as intended by Apple, run Cocktail (shareware) as well.

Cron Scripts are maintenance routines designed by Apple to run on a daily, weekly and monthly basis in the middle of the night.

If you don’t run them, you WILL run into trouble, sooner rather than later.

Here’s an excerpt from the Apple tech doc <http://docs.info.apple.com/article.html?artnum=107388>

Mac OS X performs background maintenance tasks at certain times if the computer is not in sleep mode. If your computer is shut down or in sleep at the designated times, the maintenance does not occur. In that case, you may want or need to run these manually.
Mac OS X periodically runs background tasks that, in part, remove system files that are no longer needed. This includes purging older information from log files or deleting certain temporary items. These tasks do not run if the computer is shut down or in sleep mode. If the tasks do not run, it is possible that certain log files (such as system.log) may become very large.
Also, from: <http://docs.info.apple.com/article.html?artnum=106978>

The disk activity generated by find is a normal part of file system maintenance, used for tasks such as removing invisible temporary files that are used by the system. It is scheduled to occur early in the morning at 03:15 everyday, 04:30 on Saturdays, and 05:30 on the first day of each month.

NOTE: There have been comments to the effect that Apple "fixed" this in 10.4.2 and later versions of the OS, but I have not been able to verify this to my satisfaction. The reference in the 10.4.2 release notes are far from explicit on this subject.

= = =

If you have DiskWarrior, run it regularly too.
R
Ram
Apr 9, 2008
CLICK HERE <http://www.adobeforums.com/webx?50@@.2cd06cd9> for advice on how to ask your question correctly for quicker answers. Thanks!

(Signing off for now. I’m on the Pacific Time zone in the USA and going to bed now. :))
ND
Neil_Delve
Apr 9, 2008
Thanks for your help.
CS3 10.0.1
Bridge 2.1.1.9
24" Intel MAC
2GB Ram
OS – 10.4.11
244GB Space
1374MB Memory allocated

Does this help in any way?

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