You say it freezes in the middle of loading. The splash screen usually reports a task, such as "building Help files", "loading patterns", or some such. What is it trying to do when it freezes? This could provide a valuable clue! 🙂 Occasionally the problem occurs around "loading fonts" if people have a whole lot of them installed. Check it out again and report back.
Perhaps freezes on start up would be a better description. It seems to stagger slowly through its loading procedure and freezes on "scanning for plug-ins" but on different plug-ins each time.
I hope that someone can pick up this thread. I have a new dell 3200 with XP Pro. and decided to switch to Elements. It will not load. I have tried switching to administartor rights, and copied the CD to my desktop and tried to install from there. I get as far as the screen that asks me to install elements or reader, click it and then it freezes. The install starts fine on my old win 2000 computer. Any advice would be really appresciated. Thanks Thomas FIcho.
Disable any anti-virus software (and firewall), make sure nothing is running (background or as an application) while you install it. Defrag your hard drive, do some cleanup as well. Basically, ensure that every conditions is good for Elements to be installed.
I hope that someone can pick up this thread. I have a new dell 3200 with XP Pro. and decided to switch to Elements. It will not load. I have tried switching to administartor rights, and copied the CD to my desktop and tried to install from there. I get as far as the screen that asks me to install elements or reader, click it and then it freezes. The install starts fine on my old win 2000 computer. Any advice would be really appresciated. Thanks Thomas FIcho.
Ray, I have shut down everything including NAV as well as every non essential program and have defraged as well. Still, will not move beyond the same spot. Thanks.
Uninstall PSE then go into safe mode and try installing PSE in there as admin. Then when your done, go back into normal mode to see if that helped you load into PSE.
The problem you describe is exactly what was happening with a bad patch for XP. Make sure you are up to date with the latest patches and you might unintstall Q811493 and reinstall it from Windows update, they fixed it and there is a newer version.
