Photoshop locks up when attempting to use Resize Image help…

JD
Posted By
Jon_Doeing
Oct 22, 2003
Views
366
Replies
10
Status
Closed
HELP! I’m using PS 5.0; when I attempt to use the Resize Image wizard underneath the Help tab, the first menu window under the wizard appears, but the chioces are grayed out, and Photoshop locks up. I have to use Task Manager to close the program. Is this a glitch in PS 5 that other users have come across? Any help would be appreciated.

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L
LenHewitt
Oct 22, 2003
Most lockups are caused by driver problems, the most likely being your video driver.

As a diagnostic, try turning down hardware accelleration to zero – if that helps you definitely need an updated video driver
JD
Jon_Doeing
Oct 23, 2003
Unfortunately, that didn’t help. I lowered the acceleration to zero and got the same result.
L
LenHewitt
Oct 23, 2003
Tru deleting your prefs file – Full details in the FAQ at the top of this forum list
JD
Jon_Doeing
Oct 23, 2003
I just tried that with the same result. Additionally, I can’t go to another open program or open browser window.
L
LenHewitt
Oct 24, 2003
Additionally, I can’t go to another open program or open browser window.<<

That suggest your CPU is running at 100%….Have you checked for Viruses?
JD
Jon_Doeing
Oct 24, 2003
I’ve checked for viruses (none found), and my CPU seems to be running between 7-22%.
CS
Carol_Steele
Oct 24, 2003
Whci version of Photoshop 5.0 are you using, to the best of my memory I believe there were two updates 5.0.1 and 5.0.2 – although the update which is now still available on the Adobe updates page only mentions the
5.0.2 updater (perhaps it was combined into the one update these days).

Anyhow go and have a look at:-

http://www.adobe.com/support/downloads/product.jsp?product=3 9&platform=windows

and see if that helps if your version is the vanilla 5.0 —

Carol
(Posted from the UK)
JD
Jon_Doeing
Oct 27, 2003
I beleive that I have the generic 5.0 vesion. I did download the 5.0.2 plugin, but the results are still the same.
JP
John_Puskar
Oct 28, 2003
I’ve run into this problem with other versions of PS. Have you tried installing a dummy printer that uses a PostScript driver and making it the default printer before trying this operation?

I think that seems to correct that problem. Don’t know why?????? But I think that was the only way to resolve it.
JD
Jon_Doeing
Oct 28, 2003
Unfortunately, that didn’t work either. After toggling between screens, PS allowed me to get to the third menu item (LPI screen), but it locked up thereafter.

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