File Info just gives me a blank dialog box

Posted By
Mar 2, 2009
I am just starting to use PS CS4. I am using a PC with Windows XP 64, 8 GB of RAM etc. The problem I am having is that when I try to add a caption to an image by going to File Info, I get a blank dialog box. It gives the filename at the top but just plain white blank inside the box. The same thing happens in File Info within Bridge. In the metadata panel in Bridge, I can see the metadata is there, including previous captions. But I cannot access them in File Info and I also cannot activate the caption within the metadata panel to edit the caption text.
Has anyone else had this problem and if so, how can it be fixed?

Roberta O.

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Mar 2, 2009
Most likely the only fix is a full re-install, if your XMP is messed up. You could look if e.g. the templates are in place in C:\Program Files\Common Files\Adobe\XMP and see if it’s merely a problem with folder permissions, so the program can’t access them, but beyond that this seems a more complicated matter.

Fred M Stevens
Mar 2, 2009
Mylenium is correct – a repair of your installation may be in order. This issue will occur if you’re missing one or more files in the C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\2.0\bin\ folder.

So, make sure you have read&write access to that bin folder if it exists and has 3 files and a folder within it.

If this folder is missing, then start your installer from the original media (DVD or downloaded files) and click the Reinstall option to start.

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