Hi The nearest topic I saw to this in the forum was "Photoshop hanging", but it didn’t answer my question and your guys are technical, so I apologise for my basic knowledge. I bought Creative Suite 3 less than a year ago, so I guess I am still guarenteed for technical support over the phone? I live in UK and didn’t see a free phone no. for us. So I’ll bother u guys in the meantime if ok – My photoshop just doesn’t boot up. It was working fine as was all my products on CS3, then suddenly doesn’t work. I’ve tried uninstalling and reinstalling. My mac is a G4 and I added extra memory when I first bought CS3. Regards, Colin
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Try the usual: – delete preferences – check your fonts for damage – check and repair permissions – check that you have enough free space on your harddisk
In most cases it is unnecessary to reinstall (and you might run out of installations doing that often). If you insist on doing that anyway you need to first de-install properly with the de-installer, not only throw it in the bin. How did you un-install?
From what you have told us you don’t have enough RAM your hard drive is too small and you probably have allocated too much RAM to Photoshop starving the OS.
I’m doing my best to supply all the info you ask, but admit to not understanding a lot of the requests. That’s why I said in my original post that it would be great if Adobe supplied a UK helpline.
I added memory to my hard drive when I first got CS3 so I find it strange that it has filled up already.
Did u get this info: Photoshop has worked in the past. It just stopped one day. The version of photoshop is 10.0.1 (size 216.9 mB on disk)
The version of OS X is 10.4.11
I was thinking, if I delete some large files on my Mac HD, would this make a difference? otherwise looks like I will have to take it to the expensive Mac shop.
??? I don’t understand what you’re saying here. You can REPLACE a hard drive with a larger one. But you can’t add memory to it. You can add RAM to your computer, but that has no effect on the capacity of your hard drive.
Please go to and give us the two figures that show up for "Volumes": [Blue Apple logo] –> About this Mac –> More Info… –> Hardware/Serial-ATA/Capacity, Available
And if you have external hard drives, please give us the numbers for "Volumes": Hardware/FireWire/[drive]/Capacity, Available and for: Hardware/USB/[drive]/Capacity, Available
The 1.5 GB of maximum memory (RAM) on your G4 is not very much for OS 10 and CS3., a consequence of a legacy box. However it should work. I just stopped using my G4 tower a few months ago and CS3 always worked.
While in PS go to Photoshop/Preferences/Performance and try different "Memory Usage" settings of 45%-70% in 5% increments to see which setting works best for your workflow. On my G4 I used the 65% setting.
PS assigns a "scratch" disk used with every job that you can read about under the Help menu. Scratch requires adequate hard drive space, which is why folks here are so concerned about your HD setup. The amount of available HD capacity that you have reported so far most of us consider inadequate. If you do purchase more HD capacity discuss it here first, and never buy USB hard drives.
Thanks for your effort, but this still doesn’t help me. Like i said originally: " My photoshop just doesn’t boot up. It was working fine as was all my products on CS3, then suddenly doesn’t work." This means that I can’t even get preferences/ performance etc.
Buko, Sorry I did add memory: 1GB in addition to original 512mB. CS3 worked fine for some time then PS started playing up ie not booting up. Under applications, it gives this version: 10.0.1 (10.0.1×20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]) which seems quite unusal?
These are the details of the memory: DIMM0/BUILT-IN:
Size: 512 MB Type: Built-in Speed: Built-in Status: OK DIMM1/J7:
Size: 1 GB Type: DDR SDRAM Speed: PC2700U-25330 Status: OK
Under hardware ATA:
TOSHIBA MK6025GAS:
Capacity: 55.89 GB Model: TOSHIBA MK6025GAS Revision: KA203B Serial Number: 95QG0798S Removable Media: No Detachable Drive: No BSD Name: disk0 Protocol: ATA Unit Number: 0 Socket Type: Internal OS9 Drivers: No S.M.A.R.T. status: Verified Volumes: Macintosh HD: Capacity: 55.76 GB Available: 35.7 GB Writable: Yes File System: Journaled HFS+ BSD Name: disk0s3 Mount Point: /
BTW I tried phoning the UK helpline and was kept on hold for over 15 minutes. Adobe customer service is so rubbish, this is why this forum exists? I am grateful for all your help.
