Why does the welcome screen sometimes show on start-up?

KJ
Posted By
Kathy_J_Moore
May 16, 2005
Views
394
Replies
8
Status
Closed
Sometimes, it goes right to the last screen I had open with the windows like I left them…others it opens with the welcome screen and asks me if I want to customize my color settings. Any idea why this is?

Kathy Moore
PSCS, Windows XP Home, Toshiba S75-2112, p4 processor, 1 GB RAM
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B
BobLevine
May 16, 2005
Are you shutting Photoshop down properly? That’s a symptom of losing your preferences which could happen if you shut the computer down without shutting down Photoshop first.

Bob
L
LenHewitt
May 16, 2005
Kathy,

and asks me if I want to customize my color settings.<<

That should only happen of your preference file has been deleted or corrupted, which should not happen if Photoshop is closed before switching off the computer.
KJ
Kathy_J_Moore
May 16, 2005
Hmmm…well, maybe it only happens when I don’t do that. Good point…I guess I should have paid attention to that little detail. I do know that twice today I’ve had to turn off the computer without shutting down PS because PS froze up and wouldn’t shut down. That could certainly be it.

Thanks, guys!
B
BobLevine
May 16, 2005
If that’s happening you have some other issues that you need clear up.

Bob
KJ
Kathy_J_Moore
May 16, 2005
I’d love to! I just don’t know what else to do. I’ve uninstalled and reinstalled, called support, they had me rename my preferences file and shut down and reopen (which worked great for a day or two)…it’s odd because some days it’s great and some days it’s awful. Sometimes the liquify command opens right up and I can see the changes as I make them with the brush, some days it takes forever and I have to wait for the screen to catch up with me. Some days (like today), I asked it to open a file and it got stuck…the file is multi-layers and 198 mb.

So, I’d love to have some suggestions as to how to make this software perform better!

Thanks!
Kathy
B
BobLevine
May 16, 2005
We’d need complete system specs to help.

Bob
KJ
Kathy_J_Moore
May 16, 2005
Can you be more specific on what else you need? I posted what I thought was the relevant info in my first post.

Thanks!
DM
dave_milbut
May 16, 2005
restarting without closing ps will often trash your prefs, causing you to reset them. then it’s good for a couple of days, say, until you shut down again… it’s a vicious circle. delete your prefrences. shut down photoshop EVERY time before you turn off your computer. you should be ok.

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