Photoshop CS (ver 8) locks up at start up screen.

WV
Posted By
William_Veteran
Aug 26, 2008
Views
218
Replies
6
Status
Closed
Computer is about 6 month old running Vista. Installed and used program without a problem for last 6 months now it begins to load at the start up screen and then freezes. Task manager says "not responding." Re-booted several times however locks up at the same point near the end of the start-up screen load. Any help would be appreciated.
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JJ
John Joslin
Aug 26, 2008
Try resetting your preferences as described in the FAQ.

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

(CS is not supported on Vista.)
WV
William_Veteran
Aug 26, 2008
Wow! Thank you for the quick response. I will do that. Also if I tell Vista to Handle Photoshop as it did with XP can I fool it that way?
BL
Bob Levine
Aug 26, 2008
Not likely.

Bob
WV
William_Veteran
Aug 26, 2008
OK thanks again
DM
dave_milbut
Aug 26, 2008
note that "not supported" doesn’t mean "won’t work"…
PR
Paul_R
Aug 26, 2008
Turning off User Access Control might help as some problems occur with this turned on. Here’s an article to help..
< http://www.mydigitallife.info/2006/12/19/turn-off-or-disable -user-account-control-uac-in-windows-vista/>

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