I am running Photoshop CS on a Mac with OS 10.3.3. I am having much the same problem as Lou. I'm a professional photographer and am using the IPTC data (File Info in Photoshop lingo) to embed metadata about the image so it can be searched for and retrieved.

I'm having a meltdown trying to figure out what is going on with Photoshop CS and the File Info module. I have several hundred files (maybe more) that have had the IPTC data embedded using Image Info Toolkit (IIT) and/or Photoshop 7 (PS7). I can open the files and see the same metadata using IIT, PS7 and iView MediaPro AND PSCS File Browser. I just can't get to it using PSCS.

When I open the file in PSCS, I sometimes get a message "This file contains file info data which cannot be read and has been ignored," -sometimes... Once the file opens in PSCS, I can see the image and work on it with all the regular Photoshop commands - EXCEPT when I try to use File Info to see the IPTC data. Here's the alert: "Could not complete the File Info command because of a problem with the File Info module."

In a few cases I have discovered that my Silverfast scanning software has inserted some unknown characters (I call it gobbledegook) into one of the IPTC fields (Author, I think) and when I deleted these characters using PSCS File Browser, the File Info opened and worked. But most of the time it has nothing to do with this problem (as far as I can tell). Does anyone have any idea how to fix this or what exactly is going on? I'm worried that I won't have access to the file info module in CS on my old files and won't be able to update them if I need to.

Edward McCain

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Donald_Rossi

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