Oct 23 MS Update Caused Significant Problem with my CS4 Extended

PH
Posted By
Peter_Hundeck
Oct 24, 2008
Views
191
Replies
2
Status
Closed
I’ve been enjoying my PS CS4 Extended on my Vista 64 machine which has an ATI Raedon HD-3850 video card. I had the GPU option active with no problems. After I installed the critical update today (KB-58644)my photoshop would no longer display images that I loaded, despite showing the individual layears. This happened with PSD, jpg, and NEF files. I was able to load files in camera raw, but the program would not open the image, and the camera image stayed on the screen.

When I turned off the GPU, everything worked as before, but clearly not as quickly. I uninstalled the update and was able to re-enable the GPU and everything is working. I don’t know if this an Adobe or Microsoft issue, but I thought I would post it here since the behavours was bizarre and unexpected but since I was working in PS all morning with no problems and the only change to my system was the update of Vista, it wasn’t difficult to narrow it down.
CH
CR_Henderson
Oct 24, 2008
I’m assuming you mean the updated ID’d as "KB9558644" for that is the security update that was installed on my Win Vista x64 box today.

I have an nVidia 9800GTX+ and I do NOT have the problem you reported.
PH
Peter_Hundeck
Oct 24, 2008
Thanks for the feedback, and you’re correct about the update identifier. I’m going to check out my video card driver as well in case its a contributing factor, since you are using a different card and had no problems.

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