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Been using V7 for a year on this computer with no problems, though I don’t use it often since I added CS last November. This is a legally licensed upgrade so it’s not a pirate copy issue.
Anyway, I tried to open V7 yesterday and it won’t open. The splash screen is in the ‘initializing’ stage when it stops and I get the error message "Could not complete your request because of missing or invalid personalization information".
CS still opens and runs fine.
A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can’t think of anything that would cause this.
I deleted the prefs file but V7 still won’t open. Any suggestions before I re-install it? Was this caused somehow by upgrading Reader?
Bill
Anyway, I tried to open V7 yesterday and it won’t open. The splash screen is in the ‘initializing’ stage when it stops and I get the error message "Could not complete your request because of missing or invalid personalization information".
CS still opens and runs fine.
A week or so ago I upgraded Acrobat Reader to 6.0 but otherwise I can’t think of anything that would cause this.
I deleted the prefs file but V7 still won’t open. Any suggestions before I re-install it? Was this caused somehow by upgrading Reader?
Bill
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