Photoshop won’t open anymore. Loads, then closes.

N
Posted By
naavakatz
Oct 27, 2003
Views
515
Replies
16
Status
Closed
When I click to open PS, it appears to be loading fine, the promo window opens, says its loading all the features (fonts, filters, and so on) and then it just shuts down. (Not the computer, just the program).

This happens when I open from the shortcut, or from the .exe or from a photoshop file. I get no error message, its just closes.

I have uninstalled, reinstalled, shut down, restarted.

The oddest part is, ImageReady and AdobeTypeManager work just fine.

Please help if you know how I can get photoshop to open again. I use PS every day and have not had this problem before.

I use Win2000 Dell

Thank you
Naava

MacBook Pro 16” Mockups 🔥

– in 4 materials (clay versions included)

– 12 scenes

– 48 MacBook Pro 16″ mockups

– 6000 x 4500 px

RL
Robert_Levine
Oct 27, 2003
Trash your prefs.

Hold down the ctrl+shift+alt keys when you launch the program. When asked if you want to delete the PS setting file (or something like that) say yes.

Note that this will reset Photoshop back to factory defaults.

Bob
N
naavakatz
Oct 27, 2003
Bob,

THANK YOU so much for your quick reply.

Questions:
1. How do I trash my preferences?
2. Pressing Ctrl+Shft+Alt while Photoshop is loading has no effect. Nothing happens.
3. I am not asked if I want to delete a PS setting file.

I’m not asked anything actually, nor do I recieve any error message. I see PS appear briefly in the Task Manager window, then it just disappears and the program never finishes reloading.

I dont mind resetting back to factory defaults –
as you can imagine, I just want it to open!

Any other advice?
RL
Robert_Levine
Oct 27, 2003
You’ll have to hit those keys a bit faster. If that doesn’t work you can trash the file manually. Just search for and delete the file called Adobe Photoshop 7.0 Prefs.psp.

Mine’s located here:

C:\Documents and Settings\R Levine\Application
Data\Adobe\Photoshop\7.0\Adobe Photoshop 7.0 Settings

HTH,

Bob
DM
dave_milbut
Oct 27, 2003
the application data folder might be hidden. in windows explorer (tools> folder options> view) make sure you’re able to see hidden and system files.
N
naavakatz
Oct 27, 2003
Wow!
That Worked!

THANK YOU so much

At first I couldn’t find the Prefs file, because yes it was hidden. Once unhidden, I found it, and deleted it.

Then restarted photoshop and it loaded up just fine.

If you have a minute,
can you explain to me how this happened?
And what I can do to prevent it from happening again?

Again,
THANK YOU
CS
Carol_Steele
Oct 27, 2003
Pressing Ctrl+Shft+Alt while Photoshop is loading has no effect.
Nothing happens<

You are not doing it fast enough – find Photoshop from the start menu, but before clicking on it to launch it, hold down those keys – then launch. Or …… if you have a shortcut icon on your desktop right click on it, then hold down those keys again – and then selct ‘Open’ from that pop out menu.


Carol
(Posted from the UK)
CS
Carol_Steele
Oct 27, 2003
It happens because each tim Photoshop closes it updates the preferences file (keeping track of last used files and coutless other things), when it is closing, if something else happens like trying to write to the disk at the same time, then sometimes the file is corrupted.

I keep my OS on one drive, all programs on another drive, data files on another drive, Windows Page File on another drive and Photoshop’s main scartch disk on yet another drive. Doing it this way minimises the chances of anything else being written to the main C: drive during the time it takes Photoshop to write its preferences file. In fact I don’t think I’ve ever had this happen to me using the various full versions I have used.


Carol
(Posted from the UK)
JJ
Jerry_Jensen
Oct 28, 2003
We spend a lot of time worrying about activation. Talk about "smoke". Here is an example of the Adobe "quality" and their way of providing "customer assurance and satisfaction". You spend your hard earned cash. The $600+ program causes startup problems, and what is the answer? Delete your "preferences". As a software problem, it is the kettle calling the frying pan black. On how many versions have we heard this solution offered to the problem? This is an Adobe problem and certainly not worthy of software commanding the price, for shame! Is it really that hard to code in a warning that what the user has done is going to screw up the program, or better yet, forbid accepting the change?
DM
dave_milbut
Oct 28, 2003
Is it really that hard to code in a warning that what the user has done is going to screw up the program, or better yet, forbid accepting the change?

I’d wager most prefrences get trashed by shutting down the computer without using the shutdown command while photoshop is open. That’s adobe’s fault right? MS has been telling people to use shutdown since windows 95 and it’s adobe’s fault that they don’t listen right?
RL
Robert_Levine
Oct 28, 2003
Here is an example of the Adobe "quality" and their way of providing "customer assurance and satisfaction".

Adobe creates professional software applications for professionals who are expected to know what they’re doing.

It’s an assumption that one only needs to visit this forum to find out is a bit naive. But it’s not their fault that people just don’t know how to properly configure and maintain a PC. Additionally, corrupt files are a fact of life in the world of computers. Neither Adobe or any other company can change that.

I have never had to trash my Photoshop preferences and I’ve been using it since version 3.0.

Bob
JJ
Jerry_Jensen
Oct 28, 2003
Stirred up a hornets nest, I guess.

Guess there is no way to bullet proof the "preferences" file(s). No way to keep a safe duplicate somewhere, detect a corrupt file or change the way "preferences" are used. Strange that programmers that can mess around with boot sectors, 0 tracks and completely make data un-findable can’t come up with some cure.

I don’t really hate Adobe, they make fine products but surely there must be a cure/fix for this long time nuisance problem. I just get frustrated once in awhile at things that could be solved but are left undone.
W
wes
Oct 28, 2003
You can certainly keep a copy of the preferences anywhere you like. Just copy and paste into another folder. I do this all the time. I think the manual may mention this somewhere.
N
naavakatz
Oct 28, 2003
Well this thread got interesting.

And yes, thats how the problem originated, i realize now: I shut down and forgot PS was open, and it didnt close properly.
DM
dave_milbut
Oct 28, 2003
No way to keep a safe duplicate somewhere

yes you can copy your prefrences files to a different folder and replace them IF you get a corrupt file.

Like Bob, I’ve been using PS either at work or home since version 4 and have never had a corrupt prefrence file.

Strange that programmers that can mess around with boot sectors, 0 tracks and completely make data un-findable can’t come up with some cure.

It’s not that they can’t, it’s that they’re better off spending time coding new features than dummy-proofing a professional product.
JJ
Jerry_Jensen
Oct 28, 2003
yes you can copy your preferences files to a different folder and replace them IF you get a corrupt file.

True, but why not do it automatically?

It’s not that they can’t, it’s that they’re better off spending time coding new features than dummy-proofing a professional product.

I have never had a corrupt preference file either but this statement illustrates an attitude about fixing problems after Adobe has your money. Also, for those who have had the problem, I guess, by this definition, you are "mentally challenged".
DM
dave_milbut
Oct 29, 2003
Also, for those who have had the problem, I guess, by this definition, you are "mentally challenged".

say rather "computer illiterate". 🙂

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