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Hello All
After having a client that had red-toned prints and print previews when using Photoshop Elements and CS -and- having selected the Epson provided paper profiles selected under Print (with) Preview under more options selected, I have been toying with the idea that perhaps we’ve managed to corrupt the Epson driver somehow. We are using Mac OS X 10.3.2 Jaguar.
We had been getting great prints with the following method:
Color Settings – No Color Management
Print Preview – Show More Options – Color Management – Print Space Profile: SP820 Premium Glossy Photo Paper – relative colormetric with black point compensation
Printer Settings –
Media Type Epson: Glossy Photo Paper
Advanced Settings: Photo (Epson natural color off)
Color Management: No Color Adjustment
After opening a particular image, when we print with these settings we get, on both the print and in the print preview (but not when working on the document in Photoshop), a nasty red tint.
About the image: the image was taken with a Nikon 995 digital camera. sRGB colorspace. exif 1.0.
So I tell the client to email me the picture, and I’ll try it out on my system. After opening and trying to print, I get the same thing. And now it affects ALL prints. Of course, when selecting same as source in the Print Space Profile, the red goes away, but the picture doesn’t look nearly as good as it had been when we were using the Epson provided profiles.
Figuring I must be doing something wrong, I went to visit the good ol’ folks at my local Apple Store. Do a test print, printer works fine. Download the picture that we had problems with, and whammo, problem is replicated. They are baffled. They can’t fix it.
I decide to try and remove all Epson printer drivers and what not on my computer. Re-install the driver package. Does me no good.
If you would like to screw up your system royally, feel free to email me and I’ll send you the picture (). I don’t want to link directly to it here because I don’t want people saying I screwed up their system without them acknowledging that they asked for it. I take no liability for what this image will do to your system.
The image was created by my client, not something he got in an email or downloaded from someone somewhere else. He has not done anything to the image other than auto levels and cropping. No malicious code was added to the image.
I’ve not had a chance to try this on a windows machine. All machines we tried it on were Apple Macs (G4 dual 450, G4 1.2, and two different g5’s, all running the latest version of panther. Programs affected are Photoshop Elements and Photoshop CS. RAM on these machines runs anywhere from 512 to 2 gig. All have had the monitors calibrated properly (before and after having the problem). It should be noted that using any other software that does not have color management does not bother the print (i. e. iPhoto, Preview, etc). Printers affected are an Epson 2200, photo 820, and a 1280.
Any thoughs or help would be greatly appreciated.
After having a client that had red-toned prints and print previews when using Photoshop Elements and CS -and- having selected the Epson provided paper profiles selected under Print (with) Preview under more options selected, I have been toying with the idea that perhaps we’ve managed to corrupt the Epson driver somehow. We are using Mac OS X 10.3.2 Jaguar.
We had been getting great prints with the following method:
Color Settings – No Color Management
Print Preview – Show More Options – Color Management – Print Space Profile: SP820 Premium Glossy Photo Paper – relative colormetric with black point compensation
Printer Settings –
Media Type Epson: Glossy Photo Paper
Advanced Settings: Photo (Epson natural color off)
Color Management: No Color Adjustment
After opening a particular image, when we print with these settings we get, on both the print and in the print preview (but not when working on the document in Photoshop), a nasty red tint.
About the image: the image was taken with a Nikon 995 digital camera. sRGB colorspace. exif 1.0.
So I tell the client to email me the picture, and I’ll try it out on my system. After opening and trying to print, I get the same thing. And now it affects ALL prints. Of course, when selecting same as source in the Print Space Profile, the red goes away, but the picture doesn’t look nearly as good as it had been when we were using the Epson provided profiles.
Figuring I must be doing something wrong, I went to visit the good ol’ folks at my local Apple Store. Do a test print, printer works fine. Download the picture that we had problems with, and whammo, problem is replicated. They are baffled. They can’t fix it.
I decide to try and remove all Epson printer drivers and what not on my computer. Re-install the driver package. Does me no good.
If you would like to screw up your system royally, feel free to email me and I’ll send you the picture (). I don’t want to link directly to it here because I don’t want people saying I screwed up their system without them acknowledging that they asked for it. I take no liability for what this image will do to your system.
The image was created by my client, not something he got in an email or downloaded from someone somewhere else. He has not done anything to the image other than auto levels and cropping. No malicious code was added to the image.
I’ve not had a chance to try this on a windows machine. All machines we tried it on were Apple Macs (G4 dual 450, G4 1.2, and two different g5’s, all running the latest version of panther. Programs affected are Photoshop Elements and Photoshop CS. RAM on these machines runs anywhere from 512 to 2 gig. All have had the monitors calibrated properly (before and after having the problem). It should be noted that using any other software that does not have color management does not bother the print (i. e. iPhoto, Preview, etc). Printers affected are an Epson 2200, photo 820, and a 1280.
Any thoughs or help would be greatly appreciated.
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