Pasted Jpeg is now grayscale and shows as black square

A colleague has captured a JPG image using SnagIt v6.1.1 and imported it into a FrameMaker document. This was fine. She then copied the image (for editing purposes) and pasted it into Photoshop v7.0.

The result was a black square (the entire layer) and the color image was also converted to grayscale.

I couldn't provide her with an answer to this one as I use SnagIt to capture but output as .gif and this format copies and pastes fine into Photoshop.

I've looked in the help files but I cannot see the solution to this one so I was wondering if anyone out there can help me understand what is happening.

BTW, our systems are Windows 2K with .5Gb RAM P4 etc.

TIA.
Cheers, Bruce

Any possibility that the jpg was stored in cmyk format? This messes up when opened in Photoshop.

Thanks for the reply Don but it was captured as a jpg in RGB.

If I open the .jpg in Photoshop, it looks fine and the image mode is RGB. If I embed the graphic in my FrameMaker document and then copy and paste it to Photoshop, the image become grayscale and renders as a black square (the whole layer is black).

As I said earlier, if I do this using .gif as the format, I have no problems.

Cheers,

Bruce