What happened to Help?

PA
Posted By
pixel_a_ted
Apr 15, 2008
Views
437
Replies
4
Status
Closed
I’m using CS2 – Adobe Photoshop Version: 9.0 (9.0×196) – with Windows XP Version: 5.1 Service Pack 2.

For no reason known to me, when I go to Photoshop Help in the Help menu, an "Adobe Help Center" item appears in the tray at the bottom of the screen and all the menu items grey out in PS, but the Help window doesn’t appear. Toggling the tray item does nothing.

First I tried restarting PS which didn’t help. Then I rebooted the computer which also didn’t help. So I put in the PS CD and selected the option to fix or repair (I forget the exact wording) the installation. It went through its thing for several minutes and then rebooted the computer. I restarted PS and have the same problem.

Any suggestions?

Thanks.
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Dave
Apr 16, 2008
On Tue, 15 Apr 2008 12:08:10 -0700 (PDT), ""
wrote:

I’m using CS2 – Adobe Photoshop Version: 9.0 (9.0×196) – with Windows XP Version: 5.1 Service Pack 2.

For no reason known to me, when I go to Photoshop Help in the Help menu, an "Adobe Help Center" item appears in the tray at the bottom of the screen and all the menu items grey out in PS, but the Help window doesn’t appear. Toggling the tray item does nothing.

First I tried restarting PS which didn’t help. Then I rebooted the computer which also didn’t help. So I put in the PS CD and selected the option to fix or repair (I forget the exact wording) the installation. It went through its thing for several minutes and then rebooted the computer. I restarted PS and have the same problem.
Any suggestions?

Thanks.

You should consider a complete reinstall.
At least once a quarter, a format my hard drive and reinstall only the stuff I need. Three months later it’s packed with scrap again. That is when I format everything.
(The value of a image program like Norton Ghost is highly under rated.)

Dave
K
KatWoman
Apr 16, 2008
wrote in message
I’m using CS2 – Adobe Photoshop Version: 9.0 (9.0×196) – with Windows XP Version: 5.1 Service Pack 2.

For no reason known to me, when I go to Photoshop Help in the Help menu, an "Adobe Help Center" item appears in the tray at the bottom of the screen and all the menu items grey out in PS, but the Help window doesn’t appear. Toggling the tray item does nothing.

First I tried restarting PS which didn’t help. Then I rebooted the computer which also didn’t help. So I put in the PS CD and selected the option to fix or repair (I forget the exact wording) the installation. It went through its thing for several minutes and then rebooted the computer. I restarted PS and have the same problem.
Any suggestions?

Thanks.

have you tried defaulting the preferences folder?
control +shift +alt as it starts PS??
you can back it up by renaming it or temp dragging it to your desktop that way if there is other stuff you didn’t want to dump you will have it (brushes styles actions etc)

complete reinstall may not be necessary
when you reinstall it keeps the preferences folder in tact
J
jjs
Apr 17, 2008
"Dave" wrote in message

You should consider a complete reinstall.

A complete reinstall is the last resort of a scoundrel.
D
Dave
Apr 17, 2008
On Thu, 17 Apr 2008 10:58:05 -0500, "jjs" <jjs.jjs.net> wrote:

"Dave" wrote in message

You should consider a complete reinstall.

A complete reinstall is the last resort of a scoundrel.

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Granny:
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cut
I did… You didn’t!! Liar,Liar!

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