Stores can’t open my PhotoShop files…..

H
Posted By
HarveyWin
Oct 23, 2003
Views
447
Replies
7
Status
Closed
When I take my photos to the store to get printed, any files that I’ve saved with PhotoShop are unable to be opened. (saved as .JPG’s)
I have to go home, open them,& save them with MS PhotoEditor, then the store is able to read them. I’ve had this happen at more than one store, and from files saved by both my home and work computers.
Is there a setting in Photoshop that I have screwed up??????? I’m using PhotoShop 7.0, on WinXP.
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RK
Rob_Keijzer
Oct 23, 2003
Hi,

Post one on the web so we can investigate. Make sure it’s one that the shop can’t open.

Do you perhaps have Adobe Camera Raw plugin installed? That enables the use of Jpeg2000 format, and I don’t think they can handle that.
Rob
B
Bigcat
Oct 23, 2003
Just a guess, but this has happen to me too.
Be sure to flatten the image before you save it as a .jpg

Bigcat

On Thu, 23 Oct 2003 07:05:05 -0700, wrote:

When I take my photos to the store to get printed, any files that I’ve saved with PhotoShop are unable to be opened. (saved as .JPG’s)
I have to go home, open them,& save them with MS PhotoEditor, then the store is able to read them. I’ve had this happen at more than one store, and from files saved by both my home and work computers.
Is there a setting in Photoshop that I have screwed up??????? I’m using PhotoShop 7.0, on WinXP.

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CS
Carol_Steele
Oct 23, 2003
…… also check that it has not been saved as a CMYK jpeg, or anything other than a baseline standard JPEG.
—

—
Carol
(Posted from the UK)
KN
Ken_Nielsen_
Oct 23, 2003
Once you open an image in Photoshop choose "save as" then save as jpeg.

Be sure your image is RGB or CMYK for printing offset. Be sure the image is saved with no thumbnail image and use the standard .jpg filename extension.

That should work.
H
HarveyWin
Oct 25, 2003
Thanks for the responses.
It was the saving with thumbnails turned on that was screwing things up. I turned that feature off, saved my pictures, took them to the print shop, and they were now able to open them just fine.
Thanks everyone.
DM
dave_milbut
Oct 25, 2003
Gee I’ve heard that somewhere before:

dave milbut "Store can’t read files saved with PhotoShop" 10/23/03 10:10am </cgi-bin/webx?14/4>

you’re welcome! 🙂
CC
Chris_Cox
Oct 25, 2003
Harvey – that also means that they (the print shop) need to update their software.

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