I have had an upgrade issue which I have tried to resolve, but I am getting no satisfaction with. Could you please send me an email address/contact at Adobe to write to?

I purchased my Photoshop 5.5 upgrade in 1999 from pcconnection. In order to install and run PS5.5, I had to enter a serial number from my previous version of Photoshop. My upgrade to Photoshop 5.5 came from my purchase of Adobe Imageready. (Yes- Imageready was a separate product before it was munged into Photoshop.)
Adobe had an upgrade path from Imageready to Photoshop. I took advantage of this - and upgraded to 5.5 through PCConnection. All I had to do was enter my Imageready serial number on installation of Photoshop- no problem.

However, I want to upgrade to Photoshop - latest version - Creative Suite Premium if I can. I called Adobe. To be more specific, I have called Adobe many times. I have been in "hold hell" a long time every day for a few days, and for over a week now.

I run through the same routine, where I get put on hold at the beginning of a call, then speak to someone, give a case number, get put on hold for a while, then get asked for a Photoshop number, explain my upgrade from Imageready serial number for it, get put on hold for a while, then get told to hold, wait for a call back, get requested to call back, etc. I feel like the support people are getting paid by the number of calls they can resolve quickly. No offense intended to the support individuals.
A complex issue such as mine is not a beneficial use of their time, I assume, so I get blown off. Hung up on. Told to call back. Told they will call me back. After persisting, here is my status:

My upgrade issue is "re-serialization" - my serial number (for Imageready)did not work to get an upgrade to CS. It worked for the Version 5.5 upgrade, but not any more. As requested, I faxed in my receipt of purchase, I have been given a case number -5800578, but when I call, No one has a final answer- and I get told that they will call me, wait for a call, please call back in an hour, etc. They have to speak to someone else who makes the decision, but can't do it right now. I would like a written explanation, if I cannot upgrade my Photoshop- but so far no one has said "no"-- but no one has said "yes" either.

If anyone from Adobe reads this could you please send me an email address to write to? I understand that this kind of thing takes time, I have been patient. BTW-I also own Acrobat, Illusrator, GoLive. I want to upgrade to the Creative Suite, so I can just have one serial number to upgrade. The only product upgrade path to Creative Suite is through Photoshop, so I have to resolve this.

I hope I am being clear. I looked at the FAQs before writing- has this been addressed by others already?
Has anyone encountered issues in the past from owning ImageReady?

Thank you in advance.

Charles_Linskey

Replied in the following topics

Upgrade issue with serial number on Imageready/Photoshop