Some interesting additional feedback from Adobe. The file is not corrupt, but the ability to open the file in Photoshop is prevented because the parsing of the layer information is returning false information.

If the file is RGB, it can be opened in Imageready and resaved as a PSD, with the original layers intact.

This suggests that the file is not corrupt in the way we know corrupt to be (corrupt means file is dead - kaput - no more help to society - time to delete it).

See replies from Adobe below:

21-09-2006
Steve Nickel
Case Number 300420
Photoshop CS 2.0

Hi Fraser,

Good day.

According to our L3 Techinicians, saving directly to a server is likely to cause problems. The composite image is ok (which is what InDesign and most other applications will read), but the layer data is corrupt.

Regards,

Kat
Adobe Asia-Pacific Support

12-09-2006
Steve Nickel
Case Number 300420
Photoshop CS 2.0

Hi Fraser,

Good day.

Please be advised that the file can be opened in ImageReady. Please try to resave the file in ImageReady as a PSD file, then jump to Photoshop and it will open just fine.

Please reply to us with your exact workflow and whether the file was imported from a digital camera and resaved in Photoshop as a PSD. The more specific details you include, the better our chances will be of detecting your problem. Let us know exactly what you do, step-by-step, and where the process fails.

Regards,

Kat
Adobe Asia-Pacific Support

Now I'm a pessemist, so if the layer data is deemed to be corrupt, I should not be able to open the file in Imageready with layers intact...?

As for the feedback requested: Unfortunately, I have 24 staff spread over 4 building levels servicing 220 internal magazine clients, therefore tracking the how/why/when/where in terms of when a file dies is nearly impossible. Still, at least RGB files can be retrieved, albeit an inconvenience.

As for people who don't believe this to be a bug, don't bother replying to this post, unless you are doing it to see your name in lights, in which case your input will be useful, only to yourself.

Cheers
Fraser

Peter_E._Fearne

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