activation license

I have been running my registered legal copy of PhotoShopCS for several years now with no problems. Then the IT people installed Office 2007 on the computer and added more memory.

When I tried to run PhotoShop after that I got the message "the configuration for the activation license is missing please uninstall and reinstall this application". I did that several times with no luck.

I then contacted Adobe and they haven't been much help. The guy told me that he had to talk to some other people since he couldn't figure out a solution. He called back the next day. He ended up sending me a file to update the activation process. Well, that didn't work.

I have no clue what to do next except go back to working with PhotoShop 7 until I bug Adobe enough to get an answer.

Any one else ever have this problem??

In article <hm8f05$g2s$>,
"big fish" wrote:

I have been running my registered legal copy of PhotoShopCS for several years now with no problems. Then the IT people installed Office 2007 on the computer and added more memory.

When I tried to run PhotoShop after that I got the message "the configuration for the activation license is missing please uninstall and reinstall this application". I did that several times with no luck.
I then contacted Adobe and they haven't been much help. The guy told me that he had to talk to some other people since he couldn't figure out a solution. He called back the next day. He ended up sending me a file to update the activation process. Well, that didn't work.

I have no clue what to do next except go back to working with PhotoShop 7 until I bug Adobe enough to get an answer.

Any one else ever have this problem??

Presuming you are running Windows, see this link:

http://kb2.adobe.com/cps/330/330089.html

Jump to " Beginning and intermediatetroubleshooting "

same here: http://fruition.net/general-it-issues/vista-adobe-problems/

I have an awful feeling that you may have to reformat the drives and reinstall Windows and Adobe products.

John Stafford found these unused words:

In article <hm8f05$g2s$>,
"big fish" wrote:

I have been running my registered legal copy of PhotoShopCS for several years now with no problems. Then the IT people installed Office 2007 on the computer and added more memory.

When I tried to run PhotoShop after that I got the message "the configuration for the activation license is missing please uninstall and reinstall this application". I did that several times with no luck.
I then contacted Adobe and they haven't been much help. The guy told me that he had to talk to some other people since he couldn't figure out a solution. He called back the next day. He ended up sending me a file to update the activation process. Well, that didn't work.

I have no clue what to do next except go back to working with PhotoShop 7 until I bug Adobe enough to get an answer.

Any one else ever have this problem??

Presuming you are running Windows, see this link:

http://kb2.adobe.com/cps/330/330089.html

Jump to " Beginning and intermediatetroubleshooting "

same here: http://fruition.net/general-it-issues/vista-adobe-problems/
I have an awful feeling that you may have to reformat the drives and reinstall Windows and Adobe products.

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

In article ,
Sir F. A. Rien wrote:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

Adobe also writes to an inaccessible part of the disk.

Sir F. A. Rien wrote:

John Stafford found these unused words:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

http://kb2.adobe.com/cps/330/330507.html

John Stafford found these unused words:

In article ,
Sir F. A. Rien wrote:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

Adobe also writes to an inaccessible part of the disk.

But as they say about chicken soup ... It cain't hoit!

It might cure without such a drastic step as reformatting the whole HD.

On Fri, 26 Feb 2010 16:35:11 -0600, John Stafford
wrote:

In article ,
Sir F. A. Rien wrote:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

Adobe also writes to an inaccessible part of the disk.

This is probably a stupid question, but if it's inaccessible, how can Adobe write to it?

On Sun, 28 Feb 2010 00:03:19 -0500, Talker
scribbled:

On Fri, 26 Feb 2010 16:35:11 -0600, John Stafford
wrote:

In article ,
Sir F. A. Rien wrote:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

Adobe also writes to an inaccessible part of the disk.

This is probably a stupid question, but if it's inaccessible, how can Adobe write to it?

Magic!

Talker found these unused words:

On Fri, 26 Feb 2010 16:35:11 -0600, John Stafford
wrote:

In article ,
Sir F. A. Rien wrote:

I'd suggest a -=manual=- purge of the Regisrty -=AFTER=- a complete uninstall of CS, before such a drastic step.

Use both Reg-Clean and Reg-Edit to get rid of all traces of Adobe Photoshop
[CS and other references].

Adobe also writes to an inaccessible part of the disk.

This is probably a stupid question, but if it's inaccessible, how can Adobe write to it?

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

John Stafford found these unused words:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

All disks are made up of sectors, but yes, 'Zero Sector' is not accessible without 'direct' read/write commands in 'hard code'.

In article ,
Sir F. A. Rien wrote:

John Stafford found these unused words:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

All disks are made up of sectors, but yes, 'Zero Sector' is not accessible without 'direct' read/write commands in 'hard code'.

We call it Opening non-file structured. IOW, as the OS would use it.

John Stafford wrote:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

Well, I know I can't touch because I have never tried, but I am very sure that one of the hard drive defraggers did touch the *hidden* file causing me to reinstall CS2.

In article ,
Joel wrote:

John Stafford wrote:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

Well, I know I can't touch because I have never tried, but I am very sure that one of the hard drive defraggers did touch the *hidden* file causing me to reinstall CS2.

I never defrag.

John Stafford found these unused words:

In article ,
Joel wrote:

John Stafford wrote:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

Well, I know I can't touch because I have never tried, but I am very sure that one of the hard drive defraggers did touch the *hidden* file causing me to reinstall CS2.

I never defrag.

Defrag supplied with the MS operating system -=never=- touches the Zero Sector or a few other areas. The are 'marked' in the disk table as 'unmoveable' and are left as is.

If you use certain programs that use writing shortcuts for speed [video editing, etc.] you need to defragment. They will often overwrite a cluster that appears isolated and then you will lose data.

John Stafford wrote:

In article ,
Joel wrote:

John Stafford wrote:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

Well, I know I can't touch because I have never tried, but I am very sure that one of the hard drive defraggers did touch the *hidden* file causing me to reinstall CS2.

I never defrag.

That's one of the ways to stop Photoshop from doing what it not suppose to do.

Sir F. A. Rien wrote:

John Stafford found these unused words:

In article ,
Joel wrote:

John Stafford wrote:

In article ,
Sir F. A. Rien wrote:

If you go to Windows Explorer [not Internet Explorer] and set the Views to include 'hidden' and 'protected' directories, then much more of what's actually on your disc is 'accessible'.

I don't know, but that's probably where Adobe 'wtires' some information to 'lock' the computer as having an installation.

Those directories and files are still available. I was referring to the part of the disc you cannot touch without special tools. It is called a sector, sometimes zero sector.

Well, I know I can't touch because I have never tried, but I am very sure that one of the hard drive defraggers did touch the *hidden* file causing me to reinstall CS2.

I never defrag.

Defrag supplied with the MS operating system -=never=- touches the Zero Sector or a few other areas. The are 'marked' in the disk table as 'unmoveable' and are left as is.

If you use certain programs that use writing shortcuts for speed [video editing, etc.] you need to defragment. They will often overwrite a cluster that appears isolated and then you will lose data.

I agree that the defragger not suppose to touch what it has no permission to touch, but we know program and programmer ain't God so they do have bug. And bug can do many wildest thing.

"John Stafford" wrote in message

In article <hm8f05$g2s$>,
"big fish" wrote:

I have been running my registered legal copy of PhotoShopCS for several years now with no problems. Then the IT people installed Office 2007 on the
computer and added more memory.

When I tried to run PhotoShop after that I got the message "the configuration for the activation license is missing please uninstall and reinstall this application". I did that several times with no luck.
I then contacted Adobe and they haven't been much help. The guy told me that
he had to talk to some other people since he couldn't figure out a solution.
He called back the next day. He ended up sending me a file to update the activation process. Well, that didn't work.

I have no clue what to do next except go back to working with PhotoShop 7 until I bug Adobe enough to get an answer.

Any one else ever have this problem??

Presuming you are running Windows, see this link:

http://kb2.adobe.com/cps/330/330089.html

Jump to " Beginning and intermediatetroubleshooting "

same here: http://fruition.net/general-it-issues/vista-adobe-problems/
I have an awful feeling that you may have to reformat the drives and reinstall Windows and Adobe products.

Finally after four phone calls to Adobe I got my problem solved without any major hassle. Adobe's tech support is in India and I had one h*** of a time understanding the person talking. He would say he would call me back then I would miss the call. This morning I said no to return phone call and held on until the issue was resolved.

In case anyone else has this problem, here is what corrected mine. I use Windows XP.

Click on the Start button in the lower left hand corner then click on RUN. Type in services.msc
click on Adobe LM Service. Check that the start-up type is Automatic and it is started. Hit apply to return to the main menu. click on FLEXnet Licensing Service. Check that the start-up type is Automatic and is started. I had a mismatch here. Once corrected PhotoShop CS opened just fine.

On Thu, 4 Mar 2010 10:44:42 -0500, "big fish" scribbled:

"John Stafford" wrote in message

In article <hm8f05$g2s$>,
"big fish" wrote:

I have been running my registered legal copy of PhotoShopCS for several years now with no problems. Then the IT people installed Office 2007 on the
computer and added more memory.

When I tried to run PhotoShop after that I got the message "the configuration for the activation license is missing please uninstall and reinstall this application". I did that several times with no luck.
I then contacted Adobe and they haven't been much help. The guy told me that
he had to talk to some other people since he couldn't figure out a solution.
He called back the next day. He ended up sending me a file to update the activation process. Well, that didn't work.

I have no clue what to do next except go back to working with PhotoShop 7 until I bug Adobe enough to get an answer.

Any one else ever have this problem??

Presuming you are running Windows, see this link:

http://kb2.adobe.com/cps/330/330089.html

Jump to " Beginning and intermediatetroubleshooting "

same here: http://fruition.net/general-it-issues/vista-adobe-problems/
I have an awful feeling that you may have to reformat the drives and reinstall Windows and Adobe products.

Finally after four phone calls to Adobe I got my problem solved without any major hassle. Adobe's tech support is in India and I had one h*** of a time understanding the person talking. He would say he would call me back then I would miss the call. This morning I said no to return phone call and held on until the issue was resolved.

In case anyone else has this problem, here is what corrected mine. I use Windows XP.

Click on the Start button in the lower left hand corner then click on RUN. Type in services.msc
click on Adobe LM Service. Check that the start-up type is Automatic and it is started. Hit apply to return to the main menu. click on FLEXnet Licensing Service. Check that the start-up type is Automatic and is started. I had a mismatch here. Once corrected PhotoShop CS opened just fine.

And just think, some nipplehead was advising you that you needed to format your drive and start over from scratch.