Views
1315
Replies
9
Status
Closed
Hi there!
I use Photoshop CS4 now and I have a problem when I want to import (by dragging’n dropping, importing, open – I tried every way)a .png or i.e. also an .jpg:
when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"
The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file…. after a while of course it comes back…
So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn’t have opened it after restarting PS.
I purged all files and I have enough cache!! So it doesn’t seem to be a problem of my computerperformance.
Any idea???
Thanks a lot,
Nina
I use Photoshop CS4 now and I have a problem when I want to import (by dragging’n dropping, importing, open – I tried every way)a .png or i.e. also an .jpg:
when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"
The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file…. after a while of course it comes back…
So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn’t have opened it after restarting PS.
I purged all files and I have enough cache!! So it doesn’t seem to be a problem of my computerperformance.
Any idea???
Thanks a lot,
Nina
MacBook Pro 16” Mockups 🔥
– in 4 materials (clay versions included)
– 12 scenes
– 48 MacBook Pro 16″ mockups
– 6000 x 4500 px