Photoshop CS4 APPCRASH @ Startup Vista 32bit

J
Posted By
j23clark
Feb 26, 2009
Views
601
Replies
9
Status
Closed
Hi,
I’ve currently trying to fix photoshop on my company computer and I can’t seem to get it to work. I’ve tried the following:
1. uninstall/delete files/reinstall
2. clear prefetch files
3. scan for viruses and registry errors
4. run as admin, run on different account, run in compatibility mode

My Computer is a Dell XPS1530 with 8600m GT. Photoshop worked fine for quite sometime and now it crashes with the following error after reaching "Building color conversion Tables"

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.0.0
Application Timestamp: 48d3882e
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: c0000005
Exception Offset: 000254d8
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 48a4
Additional Information 2: 25d86d7052aea144c126756ba05fe7f4 Additional Information 3: 33ef
Additional Information 4: cb36b8e1128214d6ae58aa905338119c

Any help would be greatly appreciated.

Thanks in advance,
John
Related Tags
32-bit start windows

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DM
dave_milbut
Feb 26, 2009
see the FAQ. reset the preferences… i think it’s the 2nd topic in the FAQ list (top of this forum list).
J
j23clark
Feb 26, 2009
reset preferences Didn’t work…
J
j23clark
Feb 26, 2009
anyone know how to fix this?
E
ElliR
Feb 26, 2009
This any good to you? <http://www.adobe.com/support/contact/cs4clean.html>
J
j23clark
Feb 26, 2009
uhm thats for pre-release/ beta versions. This is a new pc and the software was installed directly from disc.
JJ
John Joslin
Feb 26, 2009
As soon as you have attempted an install there is a chance that residues of an aborted attempt will remain on the hard drive, hence the recommendation of the clean script.
E
ElliR
Feb 26, 2009
🙂 Thanks John – perhaps I should have mentioned that in my post.
JJ
John Joslin
Feb 26, 2009
🙂
J
j23clark
Feb 27, 2009
Tried it. No luck there. Photoshop still crashes at "building color conversion tables"

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