Photoshop CS4 APPCRASH @ Startup Vista 32bit

601 views9 repliesLast post: 2/27/2009
Hi,
I've currently trying to fix photoshop on my company computer and I can't seem to get it to work. I've tried the following:
1. uninstall/delete files/reinstall
2. clear prefetch files
3. scan for viruses and registry errors
4. run as admin, run on different account, run in compatibility mode

My Computer is a Dell XPS1530 with 8600m GT. Photoshop worked fine for quite sometime and now it crashes with the following error after reaching "Building color conversion Tables"

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.0.0
Application Timestamp: 48d3882e
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: c0000005
Exception Offset: 000254d8
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 48a4
Additional Information 2: 25d86d7052aea144c126756ba05fe7f4 Additional Information 3: 33ef
Additional Information 4: cb36b8e1128214d6ae58aa905338119c

Any help would be greatly appreciated.

Thanks in advance,
John
#1
see the FAQ. reset the preferences... i think it's the 2nd topic in the FAQ list (top of this forum list).
#2
reset preferences Didn't work...
#3
anyone know how to fix this?
#4
uhm thats for pre-release/ beta versions. This is a new pc and the software was installed directly from disc.
#6
As soon as you have attempted an install there is a chance that residues of an aborted attempt will remain on the hard drive, hence the recommendation of the clean script.
#7
:-) Thanks John - perhaps I should have mentioned that in my post.
#8
Tried it. No luck there. Photoshop still crashes at "building color conversion tables"
#10