Error 147:20 – Adobe

Posted By

Jonathan_Campos

Feb 8, 2009

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1955

Replies

Status

Closed

I recently received this error message after downloading the standard Adobe CS4 for windows trail from here at adobe.com. The installation completes and after launching CS4 I receive this message.

"This product has has encountered a problem which requires that you restart your computer before it can be launched.

If you continue to see this message after restarting your computer, please contact either your IT adminastrator or Adobe technical support for help, and mention this error code shown at the bottom of this screen.

Error: 147:20

<http://www.adobe.com/support/>"

I’m unsure of what the root of this error exactly is, I tried looking through forums, calling adobe, and even searching the internets but I cannot find any help whatsoever. I restarted my computer various times, uninstalled and reinstalled and nothing…

In addition, the download came with other programs such as "Adobe Media Encoder CS4" and "Adobe Extension Manager CS4" but when I launch those as well it gives me the same exact error message as stated above.

What should I try next?

All help would be greatly appreciated.

Thanks.

-jon

Mylenium

Feb 8, 2009

130 :: XX through 150 :: XX errors are related to the install database and licensing sub-system. It thinks the install never finished and the licensing does not kick in. Uninstall, run the CS4 Clean Utility. When you re-install, make sure to correctly run with full administrative privileges. And by all means – make sure your system is on the latest system updates. That mention of the service packs for Win XP and Vista in the install instructions is not for fun…

Mylenium

LV09

Feb 8, 2009

I have the same message, but Error: 6

Windows Vista SP1 with all updates installed.

Can you help me?

Thx!

Mylenium

Feb 9, 2009

Nope, sorry. The info I could give you is not compliant with the license agreement, and therefore I’d rather not post it. If the mentioned steps and re-install as well as other tips found on the Adobe knowledge base don’t help, you must call support. Licensing and install support is free, so please call your respective hotline. They will tell you what to do.

Mylenium

Jonathan_Campos

Feb 9, 2009

And I did. And they sent me here as stated in my opening post. They will send LV09 here as well. I figure reformatting my computer and trying again is my only option.

Arthur_Thorn

Feb 25, 2009

Running Vista Home premium. Uninstalled a trial copy of Photoshop CS4 using Vista control panel software uninstaller. Installed a purchased copy of Photoshop SC4. Had exactly the same error as others – error:147:20 problem. The following procedure was followed exactly from TechNote (kb403995)"Run the CS4 Clean Script." Uninstalled purchased Photoshop CS4 using Vista control panel software uninstaller Download & installed Windows installer cleanup utility; installed it and ran it and removed every trace of any Adobe product. Downloaded and installed and ran CS4 utility cleanup – didn’t find anything Adobe. Reinstalled Photoshop CS4, registered it (again), started it up – OK, no problems. Closed and restarted – OK again, no problems so far. Thanks for the help Mylenium

Error 147:20 – Adobe

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