.PSD files suddenly won't open

CS3 Extended, on Vista Ultimate,

Was working fine, then one day went to edit a file and got a message saying could not open due to program error.

I have reset preferences and turned version cue off, but still nothing works.

I have previewed the "flattened" image in brava, and in the open console of adobe, so i can see the file is there.

I have reinstalled adobe, but still nothing.

I have tried saving new images and opening them, but they will not!

HELP!!!!!! this has put a project on hold!

Do tiffs and jpegs open ok? Is it just File > Open, or Bridge/Explorer also?

jpegs are fine,

doesn't matter how i try, from explorer, dragging or file open just nothing....

Make sure the extension is the right one. Try to rename, including the .psd extension - or .tiff, as the case may be.

Another thing, a little off the top of my head, but since there are no other suggestions: I remember from the first release of CS3 that there were some modifications around, to enable custom install without all the components.

One caveat back then was to always include Version Cue Client (not Server), because File > Open would get errors without it.

As it happens, there is a Version Cue Client update available on Adobe's download page. Running that should do no harm. I had to run it to fix a (unrelated) Bridge problem, that's why I remember it.

Thanks for your input, problem is the files were working, then one day they suddenly stopped, for no reason that i can see!

So this won't be the issue, as something has "broken" since installation and use.

reset the preferences per the FAQ?

Any solution to this yet ? I had the same problem and have not found the answer to it.

James,

Of the above suggestions, which one(s) have you tried? Did none work for you?

Any new software or updates installed, since PS would Open PSD images?

Hunt

no updates, nothing worked, tried everything, starting to loose my mind!

I doubt anyone listens at all to the "reset the Preferences"-tip nowadays.

See the FAQ how this is done.

Rob

Any one got any thing to add??

This software isn't exactly cheao and an issue rendering it useless is rahter major!

When you reset preferences which method did you use?

I have the same problem! I also have tis error. I have a PSErrorLog file, and there it says this: ..\winsupp\Printing.cpp : 1917 : REQUIRE failed.

Can anybody help?

I mae another user-account, and the you CAN open your files. But this is just a way, not a solution.

HELP?

Thanks,
me

I made another user-account, and the you CAN open your files. But this is just a way, not a solution.

It is a diagnosis. It means the preferences in the original account are corrupted. (This happens.)

In the original account reset your preferences as described in the FAQ.

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

hey,
thanks, but it still doesn't work...
I deleted the prefrences several times, but i still get this irritating message: could not open the file due to a program error...

still anybody have some help?

like I said..I made another user-account, and I can open the files from that account. But it's much easier to open the files just from your normal account..and that still doesn't work..

I reset prefrences many times..really hope someone knows the answer

Try tuning off any and all anti-virus controls. Disconnect from the internet first, if you are worried. Stop the firewall as well.

if you are worried.

and even if you're not worried... ;)

my guess is that 1st user acct is hosed. move everything to the new acct and move on.

What printer(s) are installed and what is the default?