photoshop cs3 crashes when trying to open any file

KB
Posted By
ken_baulch
Aug 26, 2008
Views
264
Replies
8
Status
Closed
When I purchased CS3 Web Premium it took several months of tooling around to get it to install on Vista HP. Photoshop cs3 worked fine for a few months after installation. It now refuses to open any files – just goes to an eternal spinning icon. When I try to shut it down, it just says not responding. I reinstalled once (takes hours) and it worked for an afternoon. Next morning back to not opening files.
Macine is dell xps M1210, 2Gb Ram, Core 2 T5600 processor, NVIDIA Go 7400 64Mb card. Help.
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DM
dave_milbut
Aug 26, 2008
hit ESC next time it happens, then try again.
KB
ken_baulch
Aug 26, 2008
hitting ESC has no effect
DM
dave_milbut
Aug 26, 2008
it doesn’t free up the program so you can do "file> open"?

have you reset the preferences per the FAQ? give that a shot. cures a lot of weirdness.
KB
ken_baulch
Aug 27, 2008
Problem (hopefully) solved!

file>open has always been available, but when i select a file and open it is when it hangs. Hitting esc then has no effect.

Tried the reset preferences – still no change.

A friend suggested delete all network printers and voila – it worked! Still keeping fingers and toes crossed every time I use pshop, a little annoying that I have to send files to another machine to print (fortunately I rarely need to print files), and input devices hard to use with everything crossed.

Thanks for suggestions Dave.
DM
dave_milbut
Aug 27, 2008
no prob. glad you’re working.
JT
John_T_Smith
Aug 28, 2008
There is a known problem with slowness when a network printer is the default, with the solution being to set a local printer as default… even a "dummy" printer (you’ll have to search to find more information)

What happens if you set a local printer as default… then add a network printer back in but NOT active?
KB
ken_baulch
Aug 29, 2008
John, you’re absolutely correct – can have network printer as long as local printer is default. Thanks heaps!
DM
dave_milbut
Aug 29, 2008
can have network printer as long as local printer is default.

yes

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