Photoshop can't open multiple files...

2008-08-12 15:32:49

I have Photoshop CS3 and I've had it for some time...pretty much since its release in 2007. In all that time, it's worked perfectly.

A couple days ago, it started doing this thing where I could open a file and everything would be fine, but then I'd try to open another file and it'd automatically stop working. I.E. I would get the "Photoshop has stopped working" message. This happens with any file and any file format. I can never have more than one file open.

This is a HUGE problem for me--I'm a graphic designer and it's almost impossible to work with Photoshop this way for the rest of my career. I lost my CS3 installation discs when I moved and I don't want to have to buy a new license...but I can't work this way.

Any ideas?

I'm on Windows Vista on an HP Pavilion Notebook. Thanks!

@Sid_Phillips

2008-08-12 19:41:27

Ouch! Other than resetting preferences I can't think of much else to try. In fact, re-installing is what I would recommend.

Adobe should still have a record of your registration. Perhaps you could sweet-talk customer service into letting you have a replacement at a discount.

@Bob Levine

2008-08-12 19:47:51

Adobe replaces media for current versions for a small shipping and handling fee.

Bob

@Buko

2008-08-13 03:14:11

How do you loose $700 worth of software? even if you did move.

@Amy_Rumbarger

2008-08-13 03:30:12

Pretty simple...I put it in a box, shipped it, and never found it again. It happens.

@Freeagent

2008-08-13 04:50:31

Just as a tip for the future: copy DVD/CD content to a "backup" folder on a hard drive. Slip a notepad with the serial # in there.

@John_T_Smith

2008-08-13 15:17:44

Also, once everything is working, think about making a backup image of your hard drive

The product I use is... will span multiple
CD/DVD discs or write image to a USB hard drive

Runs off a 3.5 inch boot disk
<http://www.terabyteunlimited.com/image-for-dos.htm>

Creates a bootable CD, use if you have a USB mouse or keyboard <http://www.terabyteunlimited.com/image-for-linux.htm>

@Ben_McMahon

2008-08-13 15:44:37

Before reinstalling, try this article titled "Photoshop CS3 or Photoshop Elements 6 crashes when you open more than one image (Windows)": <http://www.adobe.com/go/kb402704>

@Amy_Rumbarger

2008-08-13 16:16:06

It worked! Thank you so much! I looked all over the Adobe site but apparently could not find this article...thank you so much for your help.