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Purchased retail PS CS2 upgrade 2 years ago, and installed/activated/upgraded successfully from PS 5.0. Subsequently discarded old PS 5.0 disks.
Recently had to repair WinXP OS on that PC, and now can’t bring up PS CS2 at all. Bought new HP Workstation, installed CS2 from the original retail upgrade CD, it seems to install OK, but when activation screen comes up it won’t accept the serial number shown on the CD case, it says "must enter a valid serial number . . ." and goes no further. The PS screen also shows "TRIAL SOFTWARE" as though I’ve downloaded a trial program.
I called Adobe support a few days ago, and spent 90 minutes bouncing from Adobe Tech Support to Adobe Customer Service to Adobe Activitation Support chatting with multiples of Adobe/India agents, none of which spoke even marginal english. None of them were even the slighest help and I finally hung up in disgust.
Does anyone know of a solution to reinstalling/reactivating CS2 Upgrade, without having the old original PS version available?
HP 4400
Intel core 2, 6400, 2.13 ghz
2mb ram
Win XP Pro, SP 2
NVIDIA Quadro FX 560
Recently had to repair WinXP OS on that PC, and now can’t bring up PS CS2 at all. Bought new HP Workstation, installed CS2 from the original retail upgrade CD, it seems to install OK, but when activation screen comes up it won’t accept the serial number shown on the CD case, it says "must enter a valid serial number . . ." and goes no further. The PS screen also shows "TRIAL SOFTWARE" as though I’ve downloaded a trial program.
I called Adobe support a few days ago, and spent 90 minutes bouncing from Adobe Tech Support to Adobe Customer Service to Adobe Activitation Support chatting with multiples of Adobe/India agents, none of which spoke even marginal english. None of them were even the slighest help and I finally hung up in disgust.
Does anyone know of a solution to reinstalling/reactivating CS2 Upgrade, without having the old original PS version available?
HP 4400
Intel core 2, 6400, 2.13 ghz
2mb ram
Win XP Pro, SP 2
NVIDIA Quadro FX 560
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